Daniela Barreto Email & Phone Number

Guadalajara, Jal., Mx

México

Customer relationship in credit and leasing services. │ Hybrid-Remote • Collaborated cross-functionally with operations, credit, legal, and contract teams, orchestrating strategic weekly meetings resulting in a 20% reduction in communication gaps.• Successfully managed a portfolio of portfolio of $2.4M with +60 accounts in the credit and leasing services sector, resulting in an average client retention rate of 95% over a period of 18 months.• Championed regular follow-up on payment statuses, purchases, contract renewals, and restructurings, leading to enhanced cross-sales and up-sales opportunities.

Guadalajara, Jalisco, Mexico

B2C/B E-commerce platform dedicated to children's clothing │ 100% Remote• Managed cross-functional teams to ensure timely customer deliveries and resolved queries leading a team of 5, contributing to a 30% reduction in response times.• Executed upsell and cross-sell strategies, elevating the average order value by 15% and creating tailored shopping experiences for customers.• Applied data-driven insights to align strategies with market trends, fostering a 25% rise in customer engagement and revenue growth.

Mexico

Customer relationship management on the MME sector of the company, giving support and service to clients. │ Hybrid-Remote• Played a pivotal role in client education by teaching and guiding clients on the effective utilization of the banking platform (SaaS)• Developed and maintained organized databases for efficient client portfolio management, utilizing historical data and product catalog information to inform strategic decisions.• Led communication, service, and follow-up activities for a portfolio of $1.1M with +60 accounts consistently exceeding expectations for service quality and responsiveness.

Bachelor'S Degree, Administration And Finance

Activities and Societies: President of The Committee of Administration and Finance Students 2018-2019. Treasurer of The Committee.

Semester Abroad