Danielle Bates Email & Phone Number

Coatesville, PA, US

• Strategically assesses and prioritizes event opportunities, balancing student involvement, outsourcing, and self-ownership for optimal outcomes
• Manages end-to-end event coordination, overseeing multiple school districts' calendars and catering schedules to maximize and enhance student learning opportunities.
• Mentors and coaches students in hospitality and customer service skills, achieving excellence in front-of-house catering execution
• Facilitates seamless communication and collaboration across departments, utilizing innovative educational resources to update and streamline comprehensive event operations
• Establishes and cultivates productive relationships with external vendors, resulting in cost-effective event decoration solutions

Philadelphia, Pennsylvania, United States

• Oversaw multi-departmental profitability and operational success, ensuring consistency in service, food, and entertainment
• Led marketing initiatives, maintained compliance with federal and local regulations, and managed budgets
• Collaborated nationally with management peers and the home office through Microsoft Teams
• Adapted menu items and operational procedures based on supply chain availability and staffing challenges
• Managed staff through the transition of loosening COVID-19 restrictions while prioritizing safety and maintaining high safety standards

King Of Prussia, Pennsylvania, United States

• Orchestrated full Front-of-House and Back-of-House operations for the company's second-highest volume location, supporting or standing in for the General Manager with clear communication lines
• Conducted recruitment, training, and development initiatives, elevating staff and management to promotable levels
• Compiled profit/loss and variance reports of weekly metrics into Operations Reports, presenting them to the Director of Operations for strategic insights
• Enforced evolving CDC, state, local, and company safety guidelines amidst the COVID-19 pandemic
• Facilitated a 100% vaccination rate amongst all employees, primarily across heavy language barriers and foreign demographics

Newtown Square, Pennsylvania

• Ensured compliance with corporate, federal, state, and local policies, fostering a culture of adherence among both front and back-of-house teams.
• Executed weekly payroll for a staff of over 100 employees through Aloha and Paychex, ensuring accuracy and timeliness.
• Managed social media feedback and content across multiple platforms, harnessing ReviewTrackers for enhanced customer engagement.
• Planned, organized, and supervised all facets of private dining events, catering to groups ranging from 25 to 150 guests.
• Developed and implemented innovative event terms, agreements, and Banquet Event Orders (BEOs) across multiple PJWRG concepts.
• Orchestrated employee contests and incentive programs, significantly boosting sales and productivity.

Wayne, Pennsylvania

Lafayette Hill, PA

• Orchestrated seamless front-of-house operations as the Service Manager, ensuring compliance with corporate, federal, state, and local policies for a superior guest experience
• Played a pivotal role in the successful multi-million dollar renovation, optimizing Point-of-Sale systems and reservation management for increased efficiency
• Provided comprehensive staff training on fine-dining etiquette, local produce sourcing, and conflict resolution, fostering a culture of excellence
• Managed inventories, upheld impeccable cleanliness standards, and collaborated with the culinary team for menu innovations using locally sourced produce
• Successfully planned and executed diverse private dining events, including showers, rehearsal dinners, reunions, and more
• Established a robust clientele base through strategic marketing, personalized menu creations, and community networking

Greater Philadelphia Area