Daniela De Oliveira Email & Phone Number

County Mayo, Ireland

Ireland

In my current role as a Multilingual Team Lead, I have been instrumental in onboarding and training Support Specialists, directly mentoring advisors to advance their careers. I have coached teams of up to 12 people, maintaining high performance and quality in their work. My role has allowed me to deepen my coaching and communication abilities, helping individuals identify their strengths and develop new skills.A significant part of my role involves data analysis to inform decision-making processes. By analysing performance metrics and customer feedback data, I have been able to guide my team towards improved service delivery and customer satisfaction.As a project coordinator, I have contributed to creating a knowledge base and training material for the Multilingual team. This involved analysing training needs, developing content, and evaluating its effectiveness post-implementation. I have managed 29 direct reports across two time zones, supporting 14 languages, demonstrating my ability to handle complex data sets and manage diverse teams.My experience in this role has allowed me to develop a strong understanding of data analytics, team management, and project coordination, making me well-equipped to drive data-driven strategies in a dynamic business environment.

Ireland

Limerick

During my tenure as a Barista and Waitress, I had the opportunity to work in a fast-paced, customer-centric environment. I was part of a dynamic team, where I developed strong interpersonal skills and learned valuable lessons that have shaped my professional journey.

County Limerick, Ireland

Full time Barista at Butlers Chocolates, Limerick City.

Belo Horizonte E Região, Brasil

Makeup Artist and Hair Stylist.Online portfolio at www.sismakeup.com

Belo Horizonte Area, Brazil

ResponsibilitiesCompetent salesperson and customer care in site and through online channels all over the country.Handled shipping and after sale.Earned and built customer loyalty with personalized and empathetic service.Consulting services to professionals.AchievementsImplemented Programa Nex and transitioned from excel to automatized process.Raised from 5k to almost 28k the numbers of Instagram followers in two years without any paid push.Reduced to almost null the defaults rate after internal policy implementation.Trained a substitute in all the company's process and service.

Assisted the senior sales team and the manager in all tasks related to company’s intern sales;Answered phone calls, contacted clients through email and phone;Followed office routines using intern management tools, as well as Word and Excel.

Belo Horizonte Area, Brazil

Managed technicians to fulfill service orders in attendance to customer’s demands, while overseeing inventor and distribution of goods; Involved in all company’s administrative procedures, involving routine with MS Office; Budget organization through spreadsheets.

Bachelor'S Degree, Ecology

Post Graduated, Environmental Management And Geoprocessing