· Creating the annual training programme for both internal employees and external clients.· Organising all training for internal staff (500+ employees) based upon job role profiles and operational availability.· Manage diaries for internal trainers in line with the annual training programme.· Booking in trainers and testers for training in line with the annual training programme.· Ordering plant for training courses.· Ensuring NVQs are completed before card expiry with frequent contact with assessors for updates.· Liaising with external clients, brokers and training providers.· Liaising with the Marketing Team to provide accurate and up to date availability for social media marketing.· Booking in external delegates for training and taking payment.· Keeping internal training records up to date and ensuring renewal dates are actioned to ensure compliance via Kallidus Learning Platform.· Keeping internal tracking systems up to date for clarity within the team.· Ensuring all paperwork is IQA’d and that all trainers are following the IQA certification guidelines.· Keeping track of all IQA paperwork to ensure compliance and working closely with the Lead IQA for the Centre.· Liaising with awarding bodies (CPCS, NOCN, NPORS, CITB, Site Safety Plus, ATO & SQA) and being the main point of contact for our quality auditors.· Tracking and ensuring the Training Centre finances are up to date via Microsoft Dynamics and aged receivable reports.· Invoicing external customers and checking for payment before sending out trainee certificates.· Liaising with the Accounts Team to ensure internal charges for training are carried out in a timely manner.· The main point of contact for any training related queries e.g. internal staff, external clients or trainers.· Ensuring compliance and registering candidates / ordering certificates from awarding bodies.· Creating and awarding internal certificates.

· Creating the annual training programme.· Organising all training for internal highways staff (600+ employees).· Liaising with external clients and training providers.· Booking in external delegates for training and taking payment.· Keeping internal training records up to date and ensuring all paperwork is scanned in in a timely manner.· Ensuring all paperwork is IQA’d and that all trainers are following the IQA certification guidelines.· Keeping track of all IQA paperwork to ensure compliance.· Liaising with awarding bodies and being the main point of contact for our quality auditors.· Tracking and ensuring the training centre finances are up to date, and that customers are invoiced and have paid before sending out trainee certificates.· The main point of contact for any training related queries e.g. via internal staff, external clients or trainers.· Ensuring compliance and registering candidates / ordering certificates from awarding bodies.· Creating and awarding internal certificates.· Sending out certification/cards to trained & certified candidates.

· Dealing with the general public.· Providing excellent customer service and assisting customers with locating products and re-fuelling.· Replenishing and re-stocking shelves, managing POS literature and displays.· Cash handling, operating tills, including credit card machines, to accept customer payments.· Banking money from the safe each day.· Receiving and booking in petrol deliveries.· Carrying out emergency procedures, where necessary, such as dealing with fuel spillages.