Senior Operations Leader | Customer Experience Strategist | Data-Driven Problem SolverWith over 11 years of extensive experience in customer service, operations management, and process optimization, I specialize in leading high-performing teams and driving impactful solutions. As a Senior Team Lead for ANZ Consumer Operations, I oversee a team that leverages data and innovation to deliver superior customer experiences while ensuring operational efficiency. My hands-on leadership style and data-driven strategies have consistently led to improved performance metrics and employee development.Core Expertise:1. Stakeholder & Operations Management: Proven track record of managing cross-functional teams and maintaining seamless collaboration with stakeholders to align goals and outcomes.2. Process Improvement: Skilled in analyzing workflows, identifying pain points, and implementing actionable solutions to enhance efficiency and customer satisfaction.3. Leadership & Development: Committed to fostering a culture of mentorship, growth, and inclusivity, resulting in empowered teams and sustained excellence.Key Achievements:1. Multi-awarded leader recognized for cultural values and operational excellence in companies like Uber, including APAC COE Top Coach and Cultural Norm awards.2. Spearheaded process innovations that elevated team performance and ensured operational resilience.3. Familiar with SQL and data analysis tools, providing insights that informed strategic decision-making.