I helped clients manage their day to day business by providing excellent administrative assistance and industry leading customer service approach to ease the difficult parts of their business. My mission is to help my clients win back their precious time by providing exceptional administrative support to streamline their workflows.As a Virtual Assistant for over 5 years, I spearheaded special projects such as processing mortgage loans, create financial literacy and real estate educational content and videos, and solving problems efficiently. I also have a 19 months of experience as a Customer Service Representative where I handle phone and email support. I have a diverse skill set that includes data entry, email management, graphic design, video editing, customer service, search engine optimization, and technical SEO audit.I am passionate and have a sense of responsibility to take initiative. I am dedicated and a person with integrity.
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Virtual Administrative AssistantReal Estate And Wealth Mar 2018 - Dec 2023United StatesSpearheaded special projects like Real estate educational content and educational videos, and efficiently carried out effective problem-solving.
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Virtual AssistantIdream Loans Inc. Mar 2017 - Mar 2018United StatesHelped clients regarding loan needs and financial histories and conveyed information regarding application processes. I also set up and completed loan submission packages and handled any conditions sent from underwriting departments. -
Customer Service RepresentativeTeleperformance Jun 2015 - Mar 2017Philippines- Collaborated with team members to achieve target KPI’s and became one of the top teams. - Provided prompt support with a professional and friendly attitude in guiding a step-by-step solutions to every customer's concerns about the products and services. - Maintained a strong industry leading customer service approach and solved more than 50 calls per day resulting in a strong customer satisfaction rating of 95%. - Record accurate and detail customer queries in the system so that the next Representative will have a better understanding of the customer’s overall problem, allowing for a quick and smooth resolution process.
Danica Miro Education Details
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Business Economics
Frequently Asked Questions about Danica Miro
What is Danica Miro's role at the current company?
Danica Miro's current role is Virtual Assistant | Customer Service Expert | SEO Assistant.
What schools did Danica Miro attend?
Danica Miro attended University Of Southeastern Philippines.
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