Danica P. Email & Phone Number

Carlsbad, California, United States

Carlsbad, California, United States

Carlsbad, California, United States

Carlsbad, California

Carlsbad, California

Successfully Lead and Accomplish Goals for 2 Row House Locations: La Costa & Little ItalyCurrently running Little Italy Pre-sales (Opening March 2020)Drive membership sales through outside sales and business development effortsLead generation including Grass Roots Marketing and NetworkingImplement sales process to schedule prospects into Intro classManage staff scheduleDirectly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory countsSupervise and motivate sales associates and coachesRecruit, retain and manage coaches at the studioProficiency in ClubReady, to include revenue reports, attendance reports, etc.Ability to make effective and sound decisions related to customer service issuesCollect outstanding duesMaintain top-notch cleanliness, appearance and organization of the studio to provide a welcoming spaceEnforce Row House policies and proceduresEnsure all forms, administrative supplies, and studio literature is stocked and visibleKeep up-to-date on retail and inventoryEnsure all front-desk systems and studio practices/processes are adhered to including member check-ins, telephone inquiries, payment handling, dlinquent account procedures and customer care callsSchedule, promote, lead and participate in networking/community outreach events and studio promotionsStrategically manage marketing campaigns to generate leads for the studioAny other duties as assignedSystems Used: Clubready, Clubbuzz, Emma, Performance IQ, Canva, Microsoft

Carlsbad, California

Build relationships/partnerships with like-minded companies within the health and fitness industry. Set up community outreach events with different organizations. Provide partnership opportunities to develop growth of the studio. Update social media pages including Facebook and Instagram with daily events, personal records, special events, and upcoming specials. Making social media pages presentable to both current members and potential members.Systems Used: MINDBODY, ClubOS, Emma, Canva, Microsoft

Carlsbad

•Reached 120% to individual goal within first month of employment•Sustained 100%+ to individual goal during each month of employment•Average appointment show rate 84%•Collected declined payments on expired memberships•Tracked and replenished retail inventory•Built and maintained relationships with Corporate partnerships, vendors, and influencers (e.g. San Diego Padres, BodyArmor, Nutrishop, etc)•Training and coaching of new hires•Processing of cancellations and freezes•Establishment of Sales TrainingEstablish rapport with new and current members of Orangetheory Fitness. Provide potential members with the background and science of the company and the workout provided. Provide studio tours with demonstrations on how to properly use fitness equipment. Find the right fit of membership options to those inquiring about the studio. Process sales and memberships within MindBody Online. Troubleshoot heart rate monitor equipment. Give recommendations on living a healthy lifestyle. Call and track incoming leads.

Scottsdale, Az

Consistently offer professional, friendly and engaging service at a AAA Five Diamond levelGreet, check in and settle guest accounts while ensuring all service standards are followedAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Conduct trainings for new employeesAssist in growth of revenue by presenting room upsells to guestAdvanced skills in OPERA and HotSOS

Scottsdale, Arizona

• Acts as the liaison between internal and external callers to the department of the request, as well as delegating tasks and following up with the assigned department and guest.• Ability to understand and evaluate occupancy levels, daily rate calendar and 21-day forecast and the relationship between the information presented, current rate codes and promotions on a daily basis• Expected to display a thorough knowledge of the resort outlets, facilities, amenities, and services.• Utilizes Opera Property Management System, Opera Reservations and Hotel Service Optimization System (HotSOS) as well as the Royal Service Task Management system on a daily basis.• Expected to meet and exceed AAA Five Diamond standards as well as standards from Leading Quality Assurance (LQA) and J.D. Power and Associates.• Proven ability to organize, multitask, and handle all phone calls in a professional, respectful and prompt manner.

Fountain Hills, Arizona, United States

Coordinated and executed weddings, corporate events, and large-scale gatherings, ensuring smooth operations from initial planning to day-of execution.Assisted with Banquet Event Orders (BEOs), including reviewing and managing event logistics, timelines, and client requirements.Collaborated with clients and vendors to ensure personalized decoration, menu selections, and service setup matched client expectations.Provided exceptional customer service while handling invoicing, payment processing, and ensuring financial accuracy for all events.Performed bartending services for large and small events, maintaining a high standard of professionalism and hospitality.Supported food service operations by managing staff, assisting with food presentation, and ensuring a seamless guest experience.Managed decoration setup and breakdown, ensuring venue was aesthetically prepared according to event specifications.