• Perform all activities in the installation, operation, maintenance and problem solving of multiple technical components and automated systems valued at over $20 million• Conduct training and operational tasks in both individual and team environments; act in team leader roles for a wide range of training events leading to team growth and development• Instill a disciplined mindset with a focus on results-based activities to drive team and unit efficiencies• Supervises, installs, operates, and performs unit maintenance on manual and automated telecommunications equipment that may link mainframes, minicomputers and microcomputers to networks; uses various protocols and topologies, including local and area networks and wide area networks. Installs, operates, and maintains telecommunications and automated message switching equipment; performs network troubleshooting and problem diagnosis ; performs tests to check signal flow and linkage to other installations; maintains records of message activity

• Deliver subject matter relevant expertise to all clients in which we serve through the development of business and functional initiatives to promote the delivery of quality patient services.• Inspect and review patient service documentation to increase Continuous Quality Improvement (CQI) and ensure compliance with state and federal mandated standards• Provide detailed quality reviews of various deliverables including patient demographics, physician orders, staff reports, and other assessments for service quality and accuracy • Act as a project manager and liaison between different internal organizations including Administration, Human Resources and other Business Operations departments within the organization

• Prepare accurate and timely daily, monthly, quarterly, annual, and other periodic financial statements and reports to clients• Develop, install and maintain financial internal controls and policies to ensure reliability and integrity of all financial data and to ensure that assets are properly safe-guarded. • Analyze financial results for each contract to make certain that desired margins and ROIs are being achieved; perform financial analysis to evaluate effectiveness of contract negotiations and budgeting • Complete fiscal year-end schedules, to assist in accumulating data as needed for quarterly, annual and interim audits. Perform activities to evaluate compliance with company policy, cash receipts, controlling disbursements and overseeing bank balances. • Support federal compliance initiatives including analyzing direct and indirect rates, documenting and reviewing time and expense and other compliance processes and procedures

• Act as the client representative and project manager on various residential and commercial construction projects driven to deliver high quality service to buyers and customers• Ensured document management and control system through development of Sharepoint, process flow documentation, and various relevant financial and operational reports• Create system to monitor all open activities, milestones, and priorities which drove improved team efficiency and timely execution of projects in line with industry best practices and company standards

• Worked with corporate leadership and Program Managers in successfully developing and administering a formal structure for regular business process review that systematically evaluates and improves the efficiency of the company’s core business processes in line with internal requirements• Lead department teams and corporate plans for process improvement in facilitating alignment with current and future company strategic plans and goals.• Design and develop standardized quality assurance metrics, performance indicators to deliver reports based upon Service Level Agreements across multiple programs.• Perform audits of current business processes and perform gap analyses to improve process effectiveness, meet employee performance measures and adhere to service level agreements.

• Worked in conjunction with the Administrative Director of the Master's and Doctoral programs• Planed programs and events• Worked in conjunction with the web team to improve and update web site• Worked in conjunction with media and marketing to create flyers for, open houses, information sessions, campus events, and program offerings