Danica Lovern Email & Phone Number

California, United States

United States

Virtual

Ogden, Utah, United States

Chester, Virginia

Chester, Virginia

Richmond, Virginia Area

Responsible for achieving regional and company sales goals, manage inventory, create and follow-up on sales leads, work as a team player, manage relationships between outside sales and customers, and demonstrate knowledge of several trades within the construction industry.

Richmond, Virginia Area

Huntington, West Virginia Area

Responsbile for up to 90 associates and direct line management of 4-6 Team Managers. Responsible for the overall performance and operational delivery of my team requires key support functions such as Capacity Planning and Quality Assurance to review performance trends and opportunities and take continual action to improve the service level and quality of performance. Group Manager is an escalation point for Team Managers and their people to take action on issues or barriers impacting the customer experience and leads Kaizen events to solve people or customer issues. A Group Manager represents the team in the wider business, being accountable for creating the input, actions and representation of team performance in standard meeting routines such as metric calls. You will also be a key partner for business teams when operational points of contact to co-ordinate launches, messaging or reviews are required.Leadership· Experience directly leading a team(s) of people· Experience interviewing and selecting people who will maintain a high performance bar in Amazon· As a leader of leaders understands how to nurture and develop leadership skills· Strong listening skills· Positive communicator who understands when necessary how to have tough conversations· Knows and communicates the Amazon mission, vision and strategy· Ability to confidently facilitate team discussions and communicate business messages· Maintains a high level of professionalism and approachability.Operational Delivery· Understands and owns the controllable elements of service level delivery· Ability to use data and insights to prepare metric reviews· Creates operational plans to support peak ramp up and down as well as readiness for business launches· Acts as the operational representative for business teams to understand voice of the customer or partner in key process or policy changes· Builds plans to test and experiment new approaches to service delivery

Huntington, West Virginia Area

• Leading and developing a team of 25-30 associates; responsible for the overall direction, coordination and evaluation of the team• Identifying and eliminating barriers to accuracy, productivity, and quality• Carrying out supervisory responsibilities in accordance with Amazon.com’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution• Communicating policies to associates and become the primary information source for staff; following- up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken• Solving complex customer service issues and proactively heading off negative service trends• Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures• Development, analysis and improvement of new strategies and procedures. Have the ability to develop, plan, and implement short- and long-range goals• Developing and achieving performance goals and objectives in order to achieve customer promise expectations

Huntington, West Virginia Area

Responsible for creating several social media profiles and developing the company's image into each platform, gaining followers and increasing visibility, showcasing the menu, and highlighting local events.

Huntington, West Virginia Area

A part of a select group of people who have participated in the first internship offered at the Amazon HTS site. Completed phase 1 of Amazon's training program and was involved in multiple classes teaching us about the different key aspects and teams of the HTS site and Amazon as a whole. Answered customer service calls for a small portion of the internship. Responsible for the completion of two projects and participated in a presentation summarizing my internship to professors at Marshall University and site leaders at HTS.

Barboursville, West Virginia

Huntington, West Virginia Area

Responsible for instructing swimmers in several age groups in proper stroke technique, fitness, and competition skills.

Fort Worth, Tx

Responsible for completing projects assigned to me in a timely fashion while providing status updates. Required to think creatively and turn abstract ideas into concrete prototypes. Attended and facilitated meetings and presentations with executive and departmental managers to achieve the department's goals.

Barboursville, Wv

Lifeguard-responsible for pool safety, verifying swimmer readiness, lounge area upkeep, and facility maintenance.Swim Instructor-responsible for teaching children and adults pool safety, how to swim, and promote proper technique.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: Phi Kappa Phi Member, Lewis College of Business Dean Student Advisory Board Member, Marshall University Swim.

High School Diploma

Activities and Societies: National Honors Society, Varsity Swimming, Key Club, RYLA