Trinity Place Foundation of Alberta provides low-income housing and wrap around services for senior citizens who are affected by mental health, homelessness, and substance abuse problems.• Enhanced teamwork collaboration, and workplace environment, by offering constructive feedback and improving shift office productivity and organization• Interceded more weekly conflicts between clients and offered de-escalation and conflict resolution strategies to help mitigate future conflict… Show more Trinity Place Foundation of Alberta provides low-income housing and wrap around services for senior citizens who are affected by mental health, homelessness, and substance abuse problems.• Enhanced teamwork collaboration, and workplace environment, by offering constructive feedback and improving shift office productivity and organization• Interceded more weekly conflicts between clients and offered de-escalation and conflict resolution strategies to help mitigate future conflict resulting in a 50% reduction in client conflict.• Provided ongoing emotional support for more than 75 clients.• Facilitated 1-hour recreational activities 2-4 times a week.• Coordinated more than 600 client appointments every month.• Created 400 resident progress reports a week.• Facilitated money management sessions for 30+ senior residents once a month.• Collaborated with 2 team members to develop new program initiatives and recreational outings for residents to enrich client activity and community. Show less

• Developed and maintained strong relationships with 5 external suppliers for over 1 year.• Managed and entered over 10,000 products into inventory database.• Conducted and fulfilled over 200 weekly customer-care follow-up inquiries.• Resolved all invoice discrepancies on customer repair orders.• Booked more than 50 service appointments every shift.• Transferred and redirected 100 calls in a 4-hour shift.• Created 60+ customer repair orders a week.• Prepared 50… Show more • Developed and maintained strong relationships with 5 external suppliers for over 1 year.• Managed and entered over 10,000 products into inventory database.• Conducted and fulfilled over 200 weekly customer-care follow-up inquiries.• Resolved all invoice discrepancies on customer repair orders.• Booked more than 50 service appointments every shift.• Transferred and redirected 100 calls in a 4-hour shift.• Created 60+ customer repair orders a week.• Prepared 50 customer service quotations per shift.• Processed 25 warranty services and claims a week.• Completed two 8-hour training sessions every month.• Managed and entered over 10,000 products into inventory database.• Conducted over 200 weekly customer-care follow-up inquiries.• Resolved all invoice discrepancies on customer repair orders.• Consulted on financing for Canadian Tire MasterCard members.• Ordered 50 - 100 standardized and customized parts in a 4-hour shift.• Conducted timely and accurate of customer data as requested. Show less