Danick Baron Email & Phone Number

Deerfield Beach, Fl

The primary contact to federal, state, and local government agencies to facilitate requesting, receiving, evaluating, and categorizing data to be imported into our cutting-edge system. Build relationships with government agencies. Manage a folder of over 1700 government agencies. Request purchasing data from government agencies within the public records laws. Review data files and evaluate for usability, quality, and content and follow up as needed. Perform account management and log all activity in Close.io, Zendesk, and Freshdesk.

Fort Lauderdale, Fl

Single point of contact and trusted advisor for the borrowers. Manage a portfolio of 197 loans. Educate customers on options such as Payment Plans, Modifications, Short Sale, Deed in Lieu, or Foreclosure. Research and prepare documentation. Verify documents according to guidelines and determine appropriate course of action. Review, prepare, and submit files to underwriters. Collect monthly payments. Share best practices by coaching teammates on how to use the systems and complete tasks. Assist manager with daily escalations and delegate daily assignments to the team.· 100% score in Quality score for Customer Experience regularly in 2011.· Earned the Platinum Award for Customer Excellence in October 2011.· Global Recognition recipient for organizing events for the team in 2012.· Bronze Award in Global Recognition for helping teammates in 2012.· 100% score in Quality score for Customer Experience in 2012· Recognize by customers for having great listening skills in 2012.

Fort Lauderdale, Fl

Work on default and non-default loans. Respond to customers, investors, and authorized 3rd party inquiries. Search for documents to ensure that the loans are moving through the process. Analyze documents according to guidelines and determine appropriate course of action. Assist manager with daily escalations.· Honored with the Bronze Award for performance improvement by 20 points in June 2010.· Global Recognition recipient for keeping for an outstanding Idle Time in 2010.· 100% score in Quality score for Customer Experience for the 2nd and 3rd Quarter in 2011.· Received the Bronze Award for Excellent Idle Time in 2011. · Achieved the Silver Award for Excellent Adherence consistently in 2011.

West Seneca, Ny And Fort Lauderdale, Fl

Work in multiple stages of delinquency from 30 days past due to charge off. Offer repayment plan to cure the delinquent accounts. Provide forgiveness option by helping customers settle their accounts. Coach less experience collectors on policies, procedures, and problems solving. · Go-to individual to close repayment plans and settlements.· 100% score in Quality score for Customer Experience.· Excellent communication skills in both verbal and written.· Earned the Most Flexible Associate award for overtime hours in 2007.· Received the Highest Multiple Payments Collected Award for current and futures payments in 2007 and 2008.· Recognize by customers for being professional and having great listening skills in 2009. · Honored with the Top Quality Performer Award for assisting customers consistently in 2009 and 2010.