Hi, I'm Danida Chepkoech, a Communication and Public Relations graduate from Moi University, and a Customer Support Representative at Majorel Kenya. I am passionate about establishing and maintaining meaningful connections with clients and customers, and delivering exceptional customer experiences for digital world brands.At Majorel Kenya, I have had the opportunity to work across diverse locations, starting in Kenya, moving to Ghana, and eventually being promoted to the United Kingdom operations. I manage client-customer communications through various channels, assess customer needs, train new team members, and foster trust through open communication. I excel in providing accurate information, meeting sales targets, and efficiently handling customer complaints with a focus on resolution. I also have strong analytical skills, and I use data entry and analysis to generate sales leads and improve customer satisfaction.I am enthusiastic about contributing my skills and interpersonal strengths to a dynamic and challenging environment. My goal is to leverage my experience in Communication and Public Relations to help organizations achieve their objectives. I am open to networking and exploring opportunities that align with my expertise. Let's connect and engage in meaningful conversations!