Daniel G. Ortiz Email and Phone Number

As SVP of Client Experiences, Daniel maximizes client lifetime value by establishing client-centric services and delivering quality-assured experiences. He leverages data analytics to enhance client relationship management, optimizing internal processes to foster growth between Ryft Media and its clients.Daniel has also innovated and brought to market Digital Sales Support (DSS), a fractionalized sales solution that has significantly enhanced clients' outbound business development and sales efforts. DSS implementation resulted in a 15% boost in sales conversion rates, a 50% increase in overall efficiency, a 30-40% response rate, a 16% book-to-appointment rate, and over 90% show-up rate for both Ryft Media and its clients.In his role as Account Director, Daniel is responsible for expanding Ryft Media’s client base by identifying prospects, generating outreach, and onboarding new businesses. He also has expertise in creating and implementing email campaigns, LinkedIn messaging campaigns, automating outbound efforts, cold calling, and door-to-door sales.

Daniel served as an operations leader with a proven record of making effective, data-driven decisions. Specialized in process improvement, talent development, and risk management, consistently achieving high-quality, timely results. Expert in developing teams through continuous feedback and diverse learning opportunities.Managed 50-60 direct associates and up to 140 indirectly in the Outbound Pick department, optimizing the Pack department’s cost and throughput.Achieved throughput of 150,000-250,000 units per shift by focusing on safety, volume, and cost.Led continuous improvement initiatives based on data analysis, identifying cost-saving opportunities that enhanced quality and productivity.Developed and implemented safety protocols, reducing the Recordable Incident Rate (RIR) site-wide and saving $120,000 annually through indirect hours saved.

Worked with John E. Silvia, retired Managing Director and Chief Economist for Wells Fargo.As an Economic Financial Analyst, I developed effective visuals and detailed time series analyses for newsletters and publications. Conducted research on financial data and prepared summaries for presentations and writings. Implemented statistical packages, including EViews and Excel, to perform analyses on economic indicators.

Funded by Dean Gropper, the Business and Economics Polling Initiative (BEPI) at Florida Atlantic University conducts surveys on business, economic, political, and social issues with main focus on Hispanic attitudes and opinions at regional, state and national levels.Hispanic Americans are not only the largest ethnic minority group in the United States, but they are also one of the most complex. Hispanics in the U.S. trace their roots to a variety of continents and practice a variety of customs. As the Hispanic population grows, the American public’s knowledge about Hispanic Americans grows as well. In this effort, the Business and Economics Polling Initiative conducts the Hispanic Poll, a monthly snapshot poll of Hispanics opinion throughout the country on political, social and cultural topics. In addition, the Initiative will publish monthly the Hispanic Index of Consumer Sentiment, a monthly look at the nation’s Hispanic economic outlook.The Initiative is designed to contribute to the educational mission of the University by providing students with valuable opportunities to enhance their educational experience by designing and carry out public opinion research. Students are involved in questionnaire design, data collection and data analysis.The Initiative subscribes to the American Association of Public Opinion Research.

As an intern at FlashBanc, LLC, I am supported the marketing and accounting departments. Experience included: multi-media marketing, ROAS, PNL, Payroll, etc.