Daniela Camargo is a Bilingual Quality Monitoring Analyst. They is proficient in Inglês.
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Bilingual Quality Assurance MonitorTeleperformance Dec 2019 - Aug 2024- Monitoring of interactions via telephone, ensuring the quality of service and accuracy of the process, as previously established by the contracting client;- Responsible for the continuous review and updating of processes in English, ensuring the understanding of all items in a clear and didactic way;- Individual feedback aimed at the success and development of each expert;- Daily analysis of CSAT and creation of inputs using QA tools, identifying controllable opportunities and possible actions to minimize them; Top Box and Bottom Box monitoring; -
Bilingual Customer Service RepresentativeTeleperformance Apr 2019 - Nov 2019São Paulo, São Paulo, Brasil- One-to-one assistance in managing reservations for hotels, flights, transfers and tours with destinations within Brazil and Latin American countries.- I also dealt with providers in emergency problems at check-in/check-out or during the stay and boarding, creating the bridge between this service and the end customer.
Daniela Camargo Education Details
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International Relations And Affairs
Frequently Asked Questions about Daniela Camargo
What is Daniela Camargo's role at the current company?
Daniela Camargo's current role is Bilingual Quality Monitoring Analyst.
What schools did Daniela Camargo attend?
Daniela Camargo attended Universidade Federal De São Paulo.
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