I am currently freelancing & creating content for various companies predominately in the fitness industry.• Develop and deliver captivating and engaging content for social media platforms, incorporating relevant video footage related to the subject matter.• Delivering content tailored to clients specific needs.• Engage in live interactive content creation with competitors and spectators at major jiu-jitsu events across New South Wales.• Current clients include Australian Sports Nutrition, AFBJJ NSW, Global Sports Australia, Legacy BJJ, Humble Fightwear & Warrior Training Academy.• Monitoring multiple social media pages & responding to customer messages & enquiries

• Coordinate weekly job schedules and address any errors or issues. Manage technicians' diaries and ensure efficient allocation of resources.• Provide high level customer service and handle administrative tasks.• Troubleshooting various problems that occur with service jobs & installations• Comprehensive training sessions for new office staff, covering system operations, customer service processes, troubleshooting techniques, and payment systems.• Source and secure cost-effective accommodation arrangements for staff while staying within budget• Liase with funding bodies to facilitate service appointments for customers & and allocate payments through purchase orders.• Payment processing through online LPAY system• High attention to detail when booking and closing jobs off in the system, ensuring payments & stock are correct.• Registration checks & submissions for installations across South Australia.• Escalating issues to higher management levels, ensuring prompt and satisfactory resolutions.• Effectively engage in communication with both internal and external stakeholders, including staff members within the organization.

• Conduct outbound calls, texts, and emails to warm leads. Close sales on warm inbound leads and secure deposits.• Maintain ongoing relationships with competitors through various communication channels• Troubleshoot and resolve CRM system issues in a timely manner.

• Ensure high levels of customer service and satisfaction.• Dog grooming, walking, handling• Respond to leads, provide quotes, and book jobs.• Utilize social media and promotional materials for advertising.• Handle administration and accounting tasks using MYOB.• Upsell products and services.• Plan and execute efficient schedules.