Daniel Walters Email & Phone Number

Edmonton, Alberta, Canada

Managed and oversaw all operational aspects for large and medium-scale events, including open houses, private rentals, and brand activations.Coordinated end-to-end event logistics, from vendor management, budgeting, and scheduling to staffing and on-site execution.Collaborated closely with cross-functional teams, clients, talent, vendors, and partners to ensure seamless event delivery resulting in increased brand visibility and revenue growth.Implemented efficient operational… Show more Managed and oversaw all operational aspects for large and medium-scale events, including open houses, private rentals, and brand activations.Coordinated end-to-end event logistics, from vendor management, budgeting, and scheduling to staffing and on-site execution.Collaborated closely with cross-functional teams, clients, talent, vendors, and partners to ensure seamless event delivery resulting in increased brand visibility and revenue growth.Implemented efficient operational workflows, reducing event setup time while maintaining high quality and guest satisfaction.Handled risk management, troubleshooting, and contingency planning to ensure smooth event operations.Delivered detailed post-event reports, identifying key learnings and areas for improvement. Show less

Toronto, Ontario, Canada

As one of the first Easyship team members in Canada, I was able to build and maintain strong relationships with both mid-market and enterprise-level e-commerce companies. As a CSM, I would actively engage and grow my book of business by consistently building trusted strategic relationships through proactive, data-driven, value-add outreach and executive business reviews. This was achieved by being an excellent communicator, but also by constantly displaying a solid understanding of e-commerce… Show more As one of the first Easyship team members in Canada, I was able to build and maintain strong relationships with both mid-market and enterprise-level e-commerce companies. As a CSM, I would actively engage and grow my book of business by consistently building trusted strategic relationships through proactive, data-driven, value-add outreach and executive business reviews. This was achieved by being an excellent communicator, but also by constantly displaying a solid understanding of e-commerce shipping logistics and being an expert in the products and features offered by Easyship. The levels of communication and expertise shown allowed me to execute a number of my client's campaigns and projects but also drive product adoption and increase revenue per client. As a CSM, I also worked closely with multiple teams across many departments, including Marketing, Customer Support, Product, Sales, Operations, and Tech teams to ensure a seamless customer journey and contribute to the overall improvement of the company's application and internal processes.Consistently expand my book of business and meet retain, expansion, and customer advocacy goals via executive business reviews and partnering with business owners to meet and exceed desired business goalsMeet with decision-makers and app users to ensure full product suite adoption via data-driven product analytics and creating success plans together to ensure benchmarks and best workflow practices are understood and seen through to completionIncreased client revenue by analyzing and optimizing client's e-commerce buying process to improve checkout and cart conversionServed as the primary point of contact for escalation issues and coordinated with the appropriate teams to ensure technical obstacles are resolved promptlyAnalyzed weekly portfolio data to identify, organize, and prioritize to drive engagement, feature adoption, subscription renewals, and upsell expansion opportunities Show less

Edmonton, Alberta, Canada

Recruited as the second hire of a corporate tax-filing startup, working directly with the Founder to build out client-facing infrastructure and scale the company to nineteen employees, providing corporate finance and business advisory services to thousands of small and medium-sized businesses across the province.Core responsibilities:• Lead client-facing services, providing tailored, full-cycle support for a portfolio of 300 corporate clients• Interfaced between technical team… Show more Recruited as the second hire of a corporate tax-filing startup, working directly with the Founder to build out client-facing infrastructure and scale the company to nineteen employees, providing corporate finance and business advisory services to thousands of small and medium-sized businesses across the province.Core responsibilities:• Lead client-facing services, providing tailored, full-cycle support for a portfolio of 300 corporate clients• Interfaced between technical team and clients, disseminating ideas and concepts and translating them into comprehensible strategies to drive clients’ business goals• Supported internal team management, including setting and implementing growth targets, establishing workflow structures • Informed development of a proprietary web-based CRM, onboarded full team and managed database Show less