Daniel Dan Email & Phone Number

Indonesia

Indonesia

Managing Traveloka Partner’s Network Lifecyle & Travel Disruption domain to elevate B2B Network’s supply strength, strengthen service reliability, and achieve "world class customer experience" while optimizing cost to serve, covering: - Supply & Content Quality: Inventory Defect Management & Content Service Platform (Data, Inventory Mapping, and Consumption)- Booking: Booking Disruption (Issuance and Post Booking) and Finance Operations (Booking; refund, reschedule, rebook, relocation, etc.).- Product Operations: Connectivity, Supply Operations, & Booking Operations.

Product Content & Business Continuity:- Architected and managed end-to-end development and improvement across all product content domains in the Accommodation Business Unit.- Led a team responsible for Hotel, Room, UGC, Geo, Landmark, Pre-Search, Linguistic, Traveloka Story, Content QA/C.- Orchestrated development and processes within the Business Continuity domain, focusing on booking and post-booking experiences, operational excellence, cost control, risk, and sustainability management.- Implemented strategies to improve customer experience during the purchase and post-purchase journey.Leadership & Collaboration:- Led and groomed the team, fostering a culture of innovation, accountability, and continuous improvement.- Collaborated with cross-functional stakeholders including Demand, Supply, Data, Engineering, Machine Learning, Design, and Marketing to build and execute strategic initiatives.- Successfully managed day-to-day strategy and operations, ensuring seamless coordination between teams.

Manage end-to-end operations and continues improvement process within product content - both social and technical, while building the roadmap and growth of content management domain.

In charged of dissecting, synthesizing, analyzing, and managing Sirclo-Commerce database in all partnered platform as well as building data dashboard and visualization to varies of stakeholders.Conducted data alignment and strategy with cross function departments and mentored junior team members on a day-to-day DA task and process.

Tembagapura, Papua. Indonesia

Data Analysis: 1. Analysed business materiality that consists of products, business operations, project goals, and other technical attributes to determine practicability, frame works, strategies, KPIs, and risks.2. Analysed engineering and operations process on a daily, weekly, and monthly basis to pinpoint odd trends, highlight inefficiency, and identify root cause. Planning:1. Translated organization’s 10+ years goals and timelines of 38 projects into step-by-step procedure to determine priority and develop strategy. 2. Analysed the process and activities required for each project to complete and developed strategic plan, based on priority set list, operational capability, and budget, to turn long-term vision into reality. 3. Developed weekly-monthly plan to help teams achieve long-term goalsProject Management:1. Set up the work assignments, SOPs, and goals of all project for business partners / contractors, managed day-to-day progress of all project, and conducted project evaluation.2. Collaborated with cross-functional teams and engaged with stakeholders to ensure flawless execution of project plans.Operations Management:1. Design the operational methods, approaches, and KPIs for activities on each project in accordance with company’s SOPs and mining law by the Government of Indonesia. 2. Manage the end-to-end lifecycle of business operations and its implementations to ensure safety and maximum productivity. Process Improvement:1. Being the front line of all improvement ideas and strategies by gathering information from data analysis, conducting research for tactical approach, and adopting varies of lean management systems to streamline inefficiencies and create operational excellence throughout internal and external process. 2. Coordinate the implementations of continues improvement with all departments involved, monitor process, and assess performance.

Separi, East Kalimantan, Indonesia

Product Development:1. Developed best customized and cost-effective product for clients by analysing customer goals and concerns, conducting scientific research on product materials, and taking cost, production time, quality assurance, quantity, environmental, geographic, and manpower parameters into account.2. Conducted simulation for product assessment and quality assurance.Operations:1. Monitor manufacture process and operational activities to ensure safety and maximum productivity.Continues / Process Improvement:1. Provided wide range of best practices to help clients optimize operational activities and improve performances.