Daniel A. Email & Phone Number

United Kingdom

· To investigate all matters relating to disrepair within single occupancy homes· To provide advice, when possible, to landlords relating to what possible action can be taken in order to reduce hazards within a property.· To enforce using the powers granted within Housing Act 2004, when action towards rectification of hazard is not carried out.· To inspect.

United Kingdom

Barking and Dagenham (Tenancy Sustainment Officer – Private Sector Housing) (April 2022 – Current) To provide guidance and support for tenancy related issues Investigate illegal evictions and harassment as defined in the Protection from Evictions Act 1977 To have a vast knowledge of the Housing Act 2004 and provide guidance within the Private Sector.

London, England, United Kingdom

• Supporting people into private rented accommodation, making sure welfare benefits and Local Housing Allowance is place for the payment of rent.
• Key point of contact for landlords to raise and address issues, which could ultimately result in Notice being served, and to take appropriate action and interventions to prevent homelessness.
• Training targeted at clients to both increase their awareness of how to secure accommodation, and how to successfully maintain a tenancy.
• Ensure tenancies are effectively set up from the outset, including making sure rent payment processes, people are accessing the appropriate welfare benefits and Local Housing Allowance, utilities and services are.
• Provide advice services to clients through personal, online or telephone interviews; correspondence, advocacy, reception, home visiting, outreach work, on behalf of the Homelessness Prevention and Advice Service.
• Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews.

London, England, United Kingdom

• Record and report any maintenance issues that may arise ensuring that contractors have been allocated to the task, as well as ensure the task has been completed.
• Supporting service users to maximise income by applying for benefits and seeking employment
• Creating thorough risk and needs assessments, support plans and pathway plans to increase the chances for individuals to complete their given goals.
• Support with finding suitable affordable private accommodation, sheltered or social housing
• Void inspections and administration
• Dealing directly with anti-social behaviour in line with company policy

London, England, United Kingdom

• Liaising with young adults between the ages of 17-21, that have either left care or been deemed homeless
• Accounting for rental payments made by the young person, as well as assisting with universal credit applications
• Advising to go forward with meaningful activities such as, employment, education and volunteer work
• Having to complete an accurate risks and needs assessment
• To be able to be a point of conduct by the client as well as social services.
• Creation and implementation of support plans

Sydenham

• Respond to queries from new and existing customers relating to new and used vehicle sales
• Guide customers through their purchase, providing outstanding customer service as the face of both Marshall and the vehicle brand
• Meet individual sales targets by maximising upsell and cross-sell opportunities on finance and insurance products and optional extras
• Assist in ensuring a steady flow of enquiries from multiple channels through prospecting and marketing
• Maintain a specialist knowledge of manufacturer vehicles and options, participating in regular knowledge updates
• Manage the vehicle handover process, ensuring compliance with process

London, United Kingdom

• Maintain customer relations through regular communication and rapport development.
• Analyse local competition and keep up to date with changing needs and wants within the target market.
• Organise myself effectively regarding the creation and delivery of appointments
• Abide by FCA regulations by ensuring that all products offered to customers are products which has been shown to potentially be needed.
• Maintain a high level of customer service with every customer, making the sales process as enjoyable as possible.
• Consistently exceeding targets to ensure that I am keeping up with my maximum potential.

• Organise and present life-skill sessions in order to help with the development of vulnerable adults.
• Receive and process rent payments onto the central accounting system.
• Assisting with assessment interviews, and formal inductions.
• Regularly update risks and needs assessments for all residents.
• Administrative duties which include receptionist duties.

• Supervised employees, ensuring all task given were accomplished within deadline set.
• Required to increase brand awareness and promotional offers in the local community
• Liaised with management and marketing team to assist in the development of both relevant and desirable promotions
• Developed and maintain close relationships with customers improving overall experience

• Calculated stores daily turnover, highlighting any cash discrepancies
• Anticipating and dealing with any disputes or safety issues that may arise
• Being alert to any potential fraud, under-age gambling or other illegal activity, and taking action to prevent it.

Balham

• Provided customers with a high level of service and empathy when assisting with their enquiries and complaints
• Strengthened my department’s ability to meet required objectives and deadlines expressed by the store managers
• Communicated effectually with both management and colleagues, and adopted a team-oriented approach to working
• Worked fast and effectively as a cashier while confidently handling till transactions, cashing up and closing tills as required
• Maintained accuracy whilst remaining composed under pressure during busy periods within the store