Daniel A. Email & Phone Number

South Croydon, Gb

London, England, United Kingdom

Responsible for: the lifecycle and capacity management for assigned platforms, and for the execution of the Platforms' Onboarding process including delivery task planning and management. You are working in tight collaboration with the Technology Domain leads, who will be your main Technology specialist counterparts looking after the Engineering aspects, Platform technical architecture, and Platform development activities. The Platform Manager role is instrumental to the organization's services delivery model, focused on provisioning new services and executing change with great agility and efficiency. Platform Onboarding process specifications, optimization, and take delivery ownership for its execution when new services are requested, resulting in the provisioning of additional base services, ready to hand over for Operations and Project use. Working closely, and develop a joint sense of Platform management ownership with the Global Service Delivery Flow teams in Markets and Operations that takes responsibility for the Platform’s Support and Operations in order to coordinate routine activities including maintenance, upgrades, patching, audits, and changes occurring during the lifespan of the Platform

London

London, England, United Kingdom

Paddington, London

Lead on the 'Process Implementation' on a project to enable NRT to sell dark fibre to Commercial organisations across the Trans Pennine Route (Manchester to York via Leeds)

Brighton, United Kingdom

SEMD Project(s) with Southern Water UtilitiesAccountable for the successful delivery of one of the Project of the SEMD Programme, Reporting directly to the Programme Manager. Responsible for: • Definition of Project in liaison with the Security Manager, Site/Assets Manager(s) and general ops, to ensure Regulatory Output Dates are achieved and to Specifications(s).• Managing Project activities related to scope, schedule, finances, risks, quality, and resources within defined thresholds and tolerances.• Collaborating with the Delivery Partners and Integrated Planning to ensure synergies with other Projects are maximized to drive efficiencies into the SEMD and other Programmes.

London, United Kingdom

As part of a small projects team I am responsible for overseeing and coordinating multiple projects simultaneous within the business, Identify, mitigate and manage project Risks and Issue’s, escalating relevant Issues, Dependencies identification, Stakeholder engagement, team management. I manage assigned work streams and deputize for the Project Manager as appropriate, working with and liaising closely with the development teams, client services, testing and service transition teams.• Attend Client, Stakeholder, SME’s meetings to determine scope and deliverable (requirement gathering)• Supporting the project manager, maintaining key documents, capturing data and daily scrum meetings “Stand Ups”• Ensure clients product range meet the requirements laid out in the corresponding project briefs and are fit for purpose and meet the needs of our customers• Appropriate and timely communications to all relevant parties regarding project progress and completion stakeholder (status update weekly/Monthly)• Monitor and report on the progress of assigned projects ensuring they are delivered on time, to agreed specification, budget and quality standards.• Liaison between technical and non-technical stakeholders.• Contribute toward problem solving activities and assist with the continuous improvement, research and development of products, services and processes across the business (Product/Sprint reviews and retrospect) • Building and maintaining positive and productive customer relationships with internal and external customers• Report about any possible or current blockers, risks, overflows, deficits, creeps• Create, review and updates user manuals• Helping to produce weekly and monthly KPI reports for internal and external reporting• Attend and support client review meetings • Risk identification and management, including the management of risks, identifying risk owners and assignees, coordinating and challenging risk responses and updates on a regular basis.

Uxbridge, London Uk

London, United Kingdom

I was contracted by TW to project manage delivery of various requirements between departments in a timely, professional, efficient and polite manner, to change and chase actions in advance of planned work date. Ensuring that all requirement are in place ahead of planned repair and maintenance work to reduce avoidable cancellations, ensure the customer service team have the required information available to them to provide updates to customers in a timely manner and where time scales for planned work may change. Based in their SE London site where their contractor operate from. • Helped defined and developed project controls, risk analysis and management. • Participated in identifying SLA targets in meeting OFWAT point system, increase customer satisfaction and improve operational process)• Developed and facilitated effective communication between all stakeholders (sponsor & contractors, end users and other stakeholders) by facilitating regular weekly status update (outlining defaults and updating on project issues, suggesting process improvement), advised on SharePoint for collaborative working amongst sponsor & contractor engineers• Facilitated good communication among all stakeholders ( improving sense of belonging or rather “take ownership” of project)• Collated Risk’s and Issue’s (analysed mitigations) and passed on to appropriate owner(s)

South London

Managing staff members and training staff on STAR financial application software. Analysing budget trackers and key performance indicators. Scrutinising client documentation to determine credit limit. Advising customers on loans and making decisions regarding loansMaintaining accurate transaction records. Contacting customers to discuss accounts including debt recovery, debt account collection via telephone, face to face, emails and letters. Marketing pro-activityCash handling, EFTPOS transactions & general administration.

Crystal Place National Sport Centre

Process customer's admittance, deal with customer queries, call handling, cash handling and EFTPOS transactions and general administration.

Croydon, United Kingdom

Negotiating fees and applicable rates, compiling accurate job specifications and placing job adverts on job sites, short listing suitable candidates, arranging interviews with the client for selected candidates, completing various other tasks that encompass the role of a Recruitment Consultant.

Dealing with customers queriesProduct recommendation, 1st line call support After sales supportMeeting sales targetsTill operation

Deal with customers queries, product recommendation, 1st line call support, after sales support, meet sales targets, Till operation.; Dealing with customer bookings. Administrative work, attending to customer queries and basic accounting. Administrative AssistantMarch 07- June 07 Department of Trade and IndustryProviding administrative support, responding to e-mails, filing, faxing, reprographics and call handling.

Lagos, Lagos, Nigeria

Business development, 1st, 2nd line service desk support, call handling, customer service.

Lagos

Business Development Executive (Contract) May 06 – Nov 06Created business and project plan for ISP, Coordinated the reporting standard and project procedures , Set data gathering procedures and standard, through project life cycle, Set up good communication avenue among team members (emails, project status update meetings), developed data gathering process (marketing and sales surveys) for analysis.

Lagos

Co-designed the blueprint of an e-commerce website for one of the companies IT products (simsecure.com). Project managed the building of the e-site relating business objective and functionality between Director and tech team. Identified target markets and designed marketing & sales strategy (B2B and B2C) to meet targeted revenue objectives. Supported customers (internal & external) regarding website usage and functionality, managed the customer support unit, supervised a team of five customer service call centre advisers

Bachelor'S Degree, Information Systems And Management

Advanced Diploma, Computer Applications

Certificate, Information Technology & Programming

Higher Diploma, Software Engineering

Education record