Daniel A. Email & Phone Number

Responsible for multiple advertising campaigns, evaluating the results of marketing efforts, tracking ongoing marketing activities, budget optimization, maximize ROI and interpreting results. Monitor the effectiveness of online marketing strategies.Work directly with marketing directors and provide support during ongoing campaigns.Brainstorm about marketing strategies and apply new methods to various client plans.

Monitored, measured, trained and improved the skills of patient recruiters by evaluating error patterns and recommending the types of training for each employee to supervisors.Successfully identified trends, best practices, achievement of goals and objectives and areas needing improvement by monitoring interactions and providing analysis to screeners, supervisors and management.Accurately determined where more training or one-on-one coaching may be needed by planning, scheduling and conducting monitoring and data analysis activities based on the Quality Metric set up by senior management.Increased client satisfaction by preparing reports to communicate trends and findings and make recommendations as appropriate to senior management on monthly basis.Continuously improved monitoring standards by working collaboratively with the entire Q&A team.Improved quality assurance performance by effectively coaching screeners.

Bogotá D.C., Colombia

Digital Marketing

Bachillerato