Daniel Conescu Email & Phone Number

Londonderry, New Hampshire, United States

Establish testing protocols for implementation across all ASA product linesPlan & execute manual inspection and testing for quality assuranceDevelop & update procedures for capture, investigation, and documentation of product defectsProvide training and support to other team members assisting with manual testing

Londonderry, NH

Tested and implemented new customer portal for viewing invoice historyUsed root cause analysis to correct customer issuesDiagnosed accounting-related issues in customer databases

Salem, New Hampshire, United States

• Created a series of live knowledge base files using Jira Query Language (JQL)
• Implemented external release notes to inform customers of software changes and bug fixes.
• Completed a full rework of customer facing knowledge base using confluence.
• Present data and conclusions to improve team strategies and operations.
• Troubleshoot customer tickets using root-cause analysis

Hudson, NH

• Created onboarding process to accelerate new QuickBooks users.
• Improved communications between sales department and customers by initiating new workflows.

Hudson, NH

• Presented data and conclusions to improve team strategies and operations.

Hudson, NH

• Solely responsible for new user creation.
• Made repairs to QuickBooks and related software to ensure interoperability.
• Maintained quality control with customer accounts and permissions using Windows Active Directory.
• Provided Windows Server support for customers and other employees.

Hudson, NH

• Managed QuickBooks, CRM, Helpdesk, and Salesforce accounts to log and solve customer issues.
• Developed knowledge base articles to improve technical support.
• Ensured proper installation and configuration of QuickBooks software, then oriented new users.

Merrimack, NH

• Maintained database of tax code changes, tax rates, and jurisdiction updates.
• Updated federal, state, and local tax liabilities of large and small market clients.
• Interpreted tax notices of any overpayment or underpayment, and forwarded follow-up to clients.
• Compiled financial data for inclusion in customer inquiries and objectives.
• Corrected customer’s internal documents to comply with tax updates.
• Secured corporate and client-level confidentiality to ensure privacy… Show more

Nashua, NH

• Execute inventory control / quality assurance management initiatives
• Coordinate inventory/quality control objectives and activities
• Problem solve inventory system using root cause analysis
• Presented data and conclusions to team for improvement of strategies and operations.
• Establish workflow and exceed organizational expectations
• Execute cross-dock initiatives

Nashua, NH

• Execute inventory control / quality assurance management initiatives
• Pick, pack and prioritize miscellaneous shipping needs
• Coordinate inventory/quality control objectives and activities
• Problem solve customer orders using root cause analysis
• Establish workflow and exceed customer deadline expectations
• Execute cross-dock initiatives

• Direct, coordinate, prioritize and review activities in sales and personnel management
• Attempt to sell additional merchandise or services to prospective or current customers
• Coordinate inventory/quality control objectives and activities
• Stock shelves, racks, cases, bins, and tables based on corporate guidelines
• Import inventory from ‘parent’ facilities

Bachelor Of Business, Accounting And Finance, Graduate

Bachelor's Degree in Businsss with a focus in Accounting and Finance

As, Business Management

I am working full time and have completed an associates degree in Business Accounting, earned in August 2011. After the associates degree.

High School, Technology

Visual Basic, Information Technology training