● Acted as the primary point of contact for prospective clients and their families, providinginformation, addressing concerns, and offering resources tailored to each individual's needs viaphone and email.● Managed admissions and billing for 8 outpatient programs, overseeing the intake of 100-120patients weekly while ensuring accurate and timely processing of all associated paperwork.● Led efforts to optimize revenue cycle by implementing new workflows and updating existingprocedures, resulting in the successful recoupment of $130,000 in outstanding accounts.● Developed and introduced new insurance verification forms for outpatient and program clients,increasing accuracy in insurance reviews by 43%.● Improved communication between healthcare providers and the Utilization Review department,streamlining the coordination of insurance review deadlines, admissions, and discharges,leading to a 76% increase in process accuracy.● Served as the primary contact for the referral process, establishing and nurturing 3 neworganizational partnerships, which boosted referral rates by 57%.

● Provided expert guidance to clients navigating complex healthcare industry challenges,delivering tailored strategic recommendations to optimize operations and outcomes.● Managed tight deadlines and handled same-day requests for international clients, resulting in an18% increase in client satisfaction.● Created and updated a comprehensive training manual, streamlining onboarding and proceduralupdates for new and existing team members.● Processed 30-40 insurance verifications daily, while forecasting a 3-day census outlook toensure appropriate workload coverage and operational efficiency.● Developed and implemented internal processes to enhance team efficiency, increasing front-endrevenue capture by 21%.

● Supervised and led the Emergency Room and Surgical Services teams within Patient Access,ensuring smooth patient intake and registration processes.● Played a key role in the successful onboarding of a new end-cycle revenue managementsystem, Accureg, resulting in improved registration accuracy at both initial and final stages.● Achieved a team final accuracy rate of over 90%, while reducing initial registration errors by 85%through enhanced training and process improvements.● Trained staff on new procedures, policies, and software applications, improving overalldepartmental performance and consistency in patient intake.● Enhanced patient satisfaction by streamlining the registration process, reducing wait times, andimproving the overall patient experience.● Supported revenue cycle management by identifying coding errors and working with billingteams to ensure accurate reimbursement from insurance providers.

● Collected and verified demographic information, creating accurate patient charts in Epic andensuring the proper documentation of insurance details for service-related claims.● Maintained a 98% accuracy rate for patient registrations and claim submissions, ensuring highstandards of data integrity and compliance.● Utilized in-depth knowledge of electronic medical record systems (EMR) and medicalterminology to perform diverse data entry tasks with efficiency and precision.● Identified insurance payment sources and structured payer information in the correct sequence,ensuring the establishment of an accurate chain of payment for claims processing.● Collected patient copays and balances due for services, reconciling daily payments with 100%accuracy to ensure consistent revenue capture and reporting

● Recouped $100,000 in outstanding account balances, improving cash flow and ensuringfinancial accuracy across catering accounts.● Trained and mentored new onboarding managers on account reconciliation procedures, fosteringconsistency and improving financial oversight across the team.● Provided administrative support across multiple locations in northern Virginia, ensuring smoothoperations in understaffed locations and maintaining high service standards.● Developed a streamlined resource for communication between the central office and credit cardcompanies, improving transaction accuracy and reducing delays.● Analyzed sales trend reports and compared year-over-year performance to identify growthopportunities and optimize event revenue.● Managed a diverse range of events, including weddings, corporate functions, and specialoccasions, consistently exceeding client expectations and ensuring seamless execution.● Created comprehensive event proposals, outlining deliverables, timelines, and budgetrequirements, based on detailed client input to ensure satisfaction and operational efficiency.