Daniel Milne Email & Phone Number

London Area, United Kingdom

Uncovering food loss patterns and improving operations

London Area, United Kingdom

• Designed and implemented a business intelligence system to measure the effectiveness of a £30k per month digital marketing campaign. Delivered actions to improve performance.
• Reduced reporting administration to < 5 minutes weekly, by building a Python (Pandas) script to process and combine data from Salesforce, Amplitude Analytics, Meta, Google and LinkedIn.
• Defined KPIs and created a Power BI dashboard to visualise performance over time, including breakdowns by customer segment… Show more
• Defined KPIs and created a Power BI dashboard to visualise performance over time, including breakdowns by customer segment and marketing channel.
• Met regularly with senior stakeholders to share insights and agree targeted improvement actions.
• Produced business profitability roadmap by understanding and measuring the key drivers of customer lifetime value and acquisition cost.

London, England, United Kingdom

• Designed and managed the implementation of parcel delivery routing software into operations of Royal Mail and Hermes. Successfully reduced daily vehicle requirements by 50%.
• Orchestrated 6 weeks of product trials with Royal Mail. Oversaw end-to-end delivery operations covering 5 Royal Mail colleagues and over 1000 parcels every day.
• Managed client relationships and delivered stakeholder reports, including to the Royal Mail COO.
• Proactively identified root cause of issues and… Show more
• Proactively identified root cause of issues and spotted opportunities to enhance customer experience. Defined, prioritised and tested user stories (including live tests during trial periods).
• Collaborated internationally with data scientists to co-design and develop a predictive algorithm to expediate operational processes.

London, England, United Kingdom

• Designed and validated several new business ideas as varied as healthcare logistics, public transport mobile apps for impaired travellers, and novel vehicles (e.g. driverless cars, e-scooters).
• Practiced several primary research techniques including design sprints and user interviews.
• Built comprehensive customer journey maps and service blueprints.

Warton

Carrington

Birchwood

Level 4 Apprenticeship, Data Analysis, Distinction

Master’S Degree, General Engineering With A Specialism In Aeronautics, First Class Honours

Activities and Societies: : Volleyball club president World cinema society president and treasurer Volunteer A-Level / GCSE science and.

Secondary School And Sixth Form

A Level: A*s in Maths, Further Maths, Physics and Chemistry AS Level: A in Design & Technology GCSE: 11 A*s, 2 As and 1 B inc. English and.