Daniel Milne Email & Phone Number

London Area, United Kingdom

Uncovering food loss patterns and improving operations

London Area, United Kingdom

• Designed and implemented a business intelligence system to measure the effectiveness of a £30k per month digital marketing campaign. Delivered actions to improve performance.• Reduced reporting administration to < 5 minutes weekly, by building a Python (Pandas) script to process and combine data from Salesforce, Amplitude Analytics, Meta, Google and LinkedIn.• Defined KPIs and created a Power BI dashboard to visualise performance over time, including breakdowns by customer segment… Show more • Designed and implemented a business intelligence system to measure the effectiveness of a £30k per month digital marketing campaign. Delivered actions to improve performance.• Reduced reporting administration to < 5 minutes weekly, by building a Python (Pandas) script to process and combine data from Salesforce, Amplitude Analytics, Meta, Google and LinkedIn.• Defined KPIs and created a Power BI dashboard to visualise performance over time, including breakdowns by customer segment and marketing channel.• Met regularly with senior stakeholders to share insights and agree targeted improvement actions.• Produced business profitability roadmap by understanding and measuring the key drivers of customer lifetime value and acquisition cost. • Completed market analysis and provided an implementation plan for introducing a new product. Show less

London, England, United Kingdom

• Designed and managed the implementation of parcel delivery routing software into operations of Royal Mail and Hermes. Successfully reduced daily vehicle requirements by 50%.• Orchestrated 6 weeks of product trials with Royal Mail. Oversaw end-to-end delivery operations covering 5 Royal Mail colleagues and over 1000 parcels every day.• Managed client relationships and delivered stakeholder reports, including to the Royal Mail COO.• Proactively identified root cause of issues and… Show more • Designed and managed the implementation of parcel delivery routing software into operations of Royal Mail and Hermes. Successfully reduced daily vehicle requirements by 50%.• Orchestrated 6 weeks of product trials with Royal Mail. Oversaw end-to-end delivery operations covering 5 Royal Mail colleagues and over 1000 parcels every day.• Managed client relationships and delivered stakeholder reports, including to the Royal Mail COO.• Proactively identified root cause of issues and spotted opportunities to enhance customer experience. Defined, prioritised and tested user stories (including live tests during trial periods). • Collaborated internationally with data scientists to co-design and develop a predictive algorithm to expediate operational processes.• Built robust business model to assess global scalability using population density as a key variable. Show less

London, England, United Kingdom

• Designed and validated several new business ideas as varied as healthcare logistics, public transport mobile apps for impaired travellers, and novel vehicles (e.g. driverless cars, e-scooters).• Practiced several primary research techniques including design sprints and user interviews.• Built comprehensive customer journey maps and service blueprints.

Warton

Carrington

Birchwood

Level 4 Apprenticeship, Data Analysis, Distinction

Master’S Degree, General Engineering With A Specialism In Aeronautics, First Class Honours

Activities and Societies: : Volleyball club president World cinema society president and treasurer Volunteer A-Level / GCSE science.

Secondary School And Sixth Form

A Level: A*s in Maths, Further Maths, Physics and Chemistry AS Level: A in Design & Technology GCSE: 11 A*s, 2 As and 1 B inc. English.