Daniel A. Rivera Email & Phone Number

Miami-Dade County, Florida, United States

Reviewed and compiled reports on daily operations.Scheduling.Devised and instituted supervisory accountability programs.Directed the daily operations for more than a 17,000 billable hours.Achieved and maintained high degree of client satisfaction and retention.Identified, evaluated and responded to client security requirements.Resolved client service issues.Selected, managed, and provided training and development to supervisory personnel and security officers.Reviewed and approved or denied wage increases, promotions, transfers, and terminations.Arbitrated employee grievances.Accountable for the daily control of labor and equipment costs.Negotiated contracts with vendors.Administered the Quality Assurance Program and performed quality assurance inspections.Conducted training for State of Florida Class ”D” guard licensing.Interacted with Florida and Miami-Dade County governments.

Miami, Florida

Miami/Fort Lauderdale Area

Reviewed and compiled reports on daily operationsSchedulingAchieved and maintained high degree of client satisfactionIdentified, evaluated and responded to client security requirementsResolved client service issues/complaintsProvided training and development to security officersAccountable for the daily control of labor and equipment costs

Miami/Fort Lauderdale Area

Security patrol dutiesAccess controlPolicy EnforcementSafety Implementation

Miami, Florida

Reviewed and compiled reports on daily operations.Scheduling.Devised and instituted supervisory accountability programs.Directed the daily operations for more than a 17,000 billable hours.Achieved and maintained high degree of client satisfaction and retention.Identified, evaluated and responded to client security requirements.Resolved client service issues.Selected, managed, and provided training and development to supervisory personnel and security officers.Reviewed and approved or denied wage increases, promotions, transfers, and terminations.Arbitrated employee grievances.Accountable for the daily control of labor and equipment costs.Negotiated contracts with vendors.Administered the Quality Assurance Program and performed quality assurance inspections.Conducted training for State of Florida Class ”D” guard licensing.Interacted with Florida and Miami-Dade County governments.

Associate Of Science, Criminology

Criminal Justice

Associate In Science Degree In Business Administration And Management, Management

Business Administration and Management

December 2012, Security Identification Display Area (Sida) Training Course And Mia/Id

December 2012

Education record

October 2004, Prepare Florida Part 1 Weapons of Mass Destruction Course January 2004, Diversity and Harassment Training