Manage customer relationship management (CRM) software to enhance client engagement and satisfaction within the retail sector. Utilizes advanced CRM tools to maintain a comprehensive database of client interactions and preferences, facilitating personalized experiences and effective communication strategies. Through targeted outreach initiatives and tailored campaigns, fosters strong connections with a diverse group of clients, driving loyalty and retention rates.

Supervised network management functions, demonstrating attention to detail and effective communication skills, while overseeing integrated network control centers and multichannel communications systems. Organizational skills were crucial in ensuring seamless operations and optimal performance across diverse network systems.Demonstrated leadership skills by effectively delegating responsibilities and tasks to a team of 25+ members, consistently meeting objectives and ensuring task efficiency.

Drove a 15% monthly increase in potential customers visits and boosted brand awareness, by effectively utilizing data analytics tools and CRM software to track leads, gain insights into their customer journeys, and optimize customer relationship. Consistently expanded brand awareness and grew the customer database through creative development and distribution of promotional packages, including effective email marketing. Expertly engaged with over 10 new B2B partners each week, showcasing a strong marketing skill set.Leveraged CRM data analytics to enhance customer experience. Employed face-to-face interactions with customers, translating data insights into targeted strategies that consistently improved the customer journey. Implemented customer service initiatives, SEO tactics, direct marketing efforts, and fostered vendor relationships to optimize results.Achieved customer retention on a 97% by collaborating with specialists and managers, optimizing strategies for measurable improvements, and implementing best practices in search marketing, B2C, CTA and Inbound marketing. Creating tailored experiences to all our clients and their families.

Executive Producer: Demonstrating exceptional project management, meticulously orchestrating campaigns from BTL to ATL, this individual leads creative strategy development, detailed planning, and precise coordination of personnel, locations, transportation, and budgets. Achieving on-time, on-budget project completion, they align the final product with client objectives and optimize costs. Leading a 20-person team, they ensure timely delivery and international recognition at short-film festivals. They also manage content marketing, enhancing brand awareness and recall for diverse clients, and implement data-driven strategies for measurable success.Project Coordinator: Assisting the Assistant Director, this individual ensures timely project delivery, managing crews for campaigns showcasing Suzuki’s SUV and Budweiser. Collaborating with the Executive Producer on major TVC campaigns, they demonstrate detail-oriented account management, aligning client requirements with directorial vision. They drive post-production excellence, meeting client standards and deadlines, pivotal to campaign success, including a $375,000 project for ITAÚ Bank, managing a 100-person team and delivering 50+ digital content pieces in 3 months.