Daniel Abdullah Email and Phone Number

As a OTA Manager, I oversee hotels' performance on OTA platforms. I analyze market trends, manage OTA accounts, adjust room rates, and ensure inventory accuracy. My goal is to maximize revenue through strategic pricing and promotions. I also maintain daily communication with OTA representatives to monitor sales progress and ensure customer satisfaction.

As a OTA Manager, I oversee hotels' performance on OTA platforms. I analyze market trends, manage OTA accounts, adjust room rates, and ensure inventory accuracy. My goal is to maximize revenue through strategic pricing and promotions. I also maintain daily communication with OTA representatives to monitor sales progress and ensure customer satisfaction.

As a Senior Revenue Manager, I oversee 20 hotels' performance on OTA platforms. What do i done.1.Market Analysis. Conducting thorough market analysis involves understanding market trends, studying competitor strategies, and discerning customer preferences. By analyzing these factors, I can tailor their offerings and marketing strategies to meet guest demands effectively.2.OTA Management. Proficiency in utilizing various OTA platforms like Booking.com, Expedia, Tiket.com, Trip.com and Agoda. I must stay updated with platform features, algorithms, and trends to optimize property listings for maximum visibility and conversion.3.Rate and Inventory Management. Efficiently setting and adjusting room rates and managing inventory across different OTA platforms is vital. This involves utilizing revenue management tools to forecast demand accurately, optimize pricing strategies, and prevent overbooking or underselling.4.Content Management. Optimizing property listings with compelling descriptions, 100% Content Score to attracting potential guests. I must ensure that content is regularly updated and reflects the unique value rank of their property.5.Revenue Management. Maximizing revenue through strategic pricing, promotions, and distribution channel management is essential.6.Customer Relationship Management (CRM). Building and maintaining relationships with OTA representatives and resolving customer issues promptly is critical.7.Data Analysis. Analyzing OTA performance metrics, guest feedback, and booking patterns provides valuable insights for making informed decisions.8.Marketing and Promotion. Developing and implementing marketing strategies to increase visibility and bookings on OTA platforms is essential.9. Contract Negotiation. Negotiating contracts, terms, and commissions with OTA partners requires skill and finesse.10. Customer Service Skills. Providing excellent customer service to ensure positive guest experiences and reviews is paramount.

Hotel OTA Manager cum Revenue Manager. This progression allowed me to leverage my operational expertise while delving into the intricacies of revenue management and online travel agency dynamics, contributing significantly to the overall success of the establishments I've been entrusted with over the past 6 years.As a Hotel OTA Manager cum Revenue Manager for the past 6 years, I've adeptly navigated the dynamic hospitality landscape. My role involved optimizing online travel agency partnerships, ensuring maximum visibility, and driving bookings. Simultaneously, I meticulously managed revenue streams, implementing strategic pricing models and promotions to enhance overall profitability. This experience allowed me to develop a keen understanding of market trends, customer behavior, and effective revenue management strategies, contributing to the sustained success of the hotels I worked with.

Hotel Online Travel Agent (OTA Management):-• Develop long lasting relationships with key clients to enable OTA growth in the region• Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain OTA competitiveness• Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones• Deliver on hotel KIPs, growth targets and hotel strategic initiatives• Leverage analytical and problem-solving skills to identify new opportunities to grow OTA business• Train and inform clients of both new and existing technologies, tools, and models• Prepare materials to aid in growing our business during partner meetingsProcurement Management:-• To provide Purchase Order (PO) to supplier.• To provide Quotation and Invoice the client.• To follow up payment• Reduced processing cost and time• Fewer exceptions• Improved compliance• Enhanced spend visibility• Improved spend management• Increased productivity in the purchasing department to allow for more time spent on negotiating better procurement contracts with potential suppliers at the lowest prices.• Better overall supply chain managementSales & Marketing Management:-• To achieve Group Sales Target RM1,000,000.00 (One Million Ringgit Malaysia Only) per month.• To Achieve Group product Target 15,000 unit per month.• Engages in superior customer service by making information readily available.• Persists in sales even in the face of failure.• Demonstrates products and services as deemed necessary by clients and management.• Schedules appointments and meetings as necessary.• Answers questions from clients.• Makes product knowledge readily available to self and other sales people through various resources.• Finds ways to sell products in the face of a down market.

Operation Management:-• To audit hotel room condition for prepare check in guest before 2pm.• Ensure that you have understood the issue about what the customer requires and double-check the problem if required.• To make sure package is ready for customer.• To ensure guest do feedback. Help in improving products or services, and even the fundamental understanding of the business users.Finance Management:-• Preparing accounts and tax returns.• Monitoring spending and budgets.• Auditing and analyzing financial performance.• Financial forecasting and risk analysis.• Advising on how to reduce costs and increase profits.• Compiling and presenting financial and budget reports.• Ensure that financial statements and records comply with laws and regulations.• Keeping account books and systems up to date.HR Management:-• All matters within the Human Resources operation function, including payroll process, leave and claims administration.• The review, development and implementation of systems, policy and procedures as well as processes to improve the operational efficiency of the organization.• Preparing reports by compiling and analyzing data as and when requested by the Head of Human Resources.• Assist the team in other HR administrative functions.

Operation Management:-• To audit hotel room condition for prepare check in guest before 2pm.• Ensure that you have understood the issue about what the customer requires and double-check the problem if required.• To make sure package is ready for customer.• To ensure guest do feedback. Help in improving products or services, and even the fundamental understanding of the business users.Finance Management:-• Preparing accounts and tax returns.• Monitoring spending and budgets.• Auditing and analyzing financial performance.• Financial forecasting and risk analysis.• Advising on how to reduce costs and increase profits.• Compiling and presenting financial and budget reports.• Ensure that financial statements and records comply with laws and regulations.• Keeping account books and systems up to date.HR Management:-• All matters within the Human Resources operation function, including payroll process, leave and claims administration.• The review, development and implementation of systems, policy and procedures as well as processes to improve the operational efficiency of the organization.• Preparing reports by compiling and analyzing data as and when requested by the Head of Human Resources.• Assist the team in other HR administrative functions.