Provide technical assistance to customers in resolving issues with booking procedures, device connectivity, and system access.Offer guidance on the use of common software applications such as Microsoft Word, web browsers, and email clients.Enhance customers’ confidence and effectiveness in using their personal devices by offering tailored support and troubleshooting.Assist users in navigating the library’s digital catalogue and website.Facilitate the use of online reference tools and digital resources, ensuring users can access and interpret relevant information.Support customers in completing specific digital tasks, such as submitting online applications and printing tickets.Escalate complex queries to library staff or other departments as necessary, ensuring seamless customer service.

• Worked with a senior developer to support the organisation with bug fixing and technical support ofthe software application.• Provided technical support by troubleshooting to assist students and staff members in using softwareapplications and resolve errors reported by users.• Experienced in managing user accounts, privileges, and applications within Azure Active Directory,ensuring secure access and compliance across the organization. Provided 1st to 2nd line technical support to end-users for general office IT issues, ensuring timelyresolution of technical queries.• Installed, configured, and maintained software applications required for teaching and learningpurposes, including operating systems, and specialized software tools.• Diagnosed and resolved technical issues related to hardware, software, and network systems, usingtools like AnyDesk for remote support.• Managing the organisation database on the SQL server queries to optimize data quality, implementing constraints, and validation rules to enforce data accuracy and resulting in a 50% reduction in data errors. • Installed, configured, and maintained software applications required for teaching and learning purposes, including operating systems, and specialized software tools. • Collaborated with key stakeholders to understand and document provided solutions and achievements, to align with organizational objectives and also maintaining documentation to reflect changes.