Daniel Acaba Email & Phone Number

• Investigate and resolve corporate banking incidents through database and logs checking with the use of DBeaver and GitBash.• Document investigation and resolutions/workarounds of issues through Remedy MyIT.• Extraction of server logs and files with the use of SFTP tool Filezilla.• Escalate complex issues to the dev team for further investigation through MS Teams and Jira.• Create SQL scripts for data extraction and updating of records in the database.• Help formulate workaround processes with product team and dev team for existing bugs.• Publish new builds of corporate banking mobile application for iOS and Android.• Reduce user-raised tickets by proactively performing cleanups of issues caused by downtimes.• Monitor the application logs for unusual errors during sudden downtimes.• Investigate issues encountered during pre and post-implementation testing of changes deployed in production.• Conduct case reviews and trainings for the team on the functional and technical aspects of the corporate banking application.• Consolidate and document new issues handled to be included on the team's KEDB.• Monitor the target deployment date of bug fixes and application enhancements.

Ncr - National Capital Region, Philippines

• Provided 1st and 2nd level support to inventory management applications.• Monitored process chains in SAP BW with the use of SAP GUI.• Performed data quality checks of the inventory management reports.• Performed recoveries and workarounds for failed processing to guarantee the reliability of data. • Ensured completeness, accuracy, and timeliness of the reports.• Gathered the required approvals to implement changes in production.• Created change task plans that contain the pre and post implementation validations of changes.

Ncr - National Capital Region, Philippines

• Received and reviewed new requests for problem record creation in ServiceNow.• Monitored the problems & resolution progress throughout the lifecycle.• Reviewed results of root cause analysis and proposed solutions to known errors.• Validated implemented corrective actions of resolved problems.

Ncr - National Capital Region, Philippines

• Provided on-boarding and refresher training of the application to the team• Led weekly calls with the clients to provide updates and discuss open items• Worked on the connection of new ECC systems to BW.

Ncr - National Capital Region, Philippines

• Provided 1st and 2nd level support to consumer research applications.• Investigated and resolved issues and fulfilled requests of the users within SLA.• Documented actions taken, root cause, and resolution through ServiceNow.• Reduced efforts by providing straightforward user instructions to the clients.• Configured the application depending on the need of the users based on their market.• Proactively prevented potential issues through performing application health checks.• Created and maintained documents on the resolution of issues and procedures of complex tasks.• Traced the layers of the data flow and identified the logic of how it is being transformed from the source up to the application using Cisco Information Server Studio.