Daniel Acuna Email & Phone Number

Columbia, Md, Us

Nassau, Bahamas, Bs

● Served as Product Owner for the Ernst and Young Search Development Team overseeing the development work for the federation of legacy SharePoint content being converted to an Elastic search index.● Helped to continually enhance a world-class knowledge search tool that intelligently delivered content in context to over 150,000 EY professionals all over the world. ● Worked with internal Ernst & Young stakeholders as needed, ensuring that all their needs were met.● Defined, managed, and prioritized the team Product Backlog based on established Ernst & Young business priorities.● Executed responsibilities with an understanding of the product vision, strategic objectives, and priorities in mind.● Acted as the primary resource for questions about the details of the projects through interaction with internal resources, external support partners, clients, and stakeholders.● Participated in project planning, daily standup meetings (scrums), demos, retrospectives, sprint planning, release planning and other Scrum-related activities.

San Jose, Ca, Us

● Served as Product Owner for several large-scale digital projects, utilizing AEM to help create and manage content, customer journeys, personalization, and digital enterprise assets for T-Mobile’s and associated partners’ retail websites and applications.● Authored requirements and user stories for product features working with internal T-Mobile stakeholders as needed, ensuring that all their needs are met.● Defined, managed, and prioritized the team Product Backlog based on established T-Mobile business priorities.● Executed responsibilities with an understanding of the product vision, strategic objectives, and priorities in mind.● Acted as the primary resource for questions about the details of the projects through interaction with internal resources, external support partners, clients, and stakeholders.● Participated in project planning, daily standup meetings (scrums), demos, retrospectives, sprint planning, release planning and other Scrum-related activities.

Arlington, Virginia, Us

● Led Knowledge Management (KM) strategy and implementation projects for industry leaders in Finance, Energy, Retail, Communications, Automotive, and Management Consulting.● Helped architect and implement enterprise solutions such as semantic web technologies and search solutions with client ecosystems to increase the findability and discoverability of information.● Led the selection of enterprise solutions that meet organization-specific requirements and improve the collaboration, availability, and searchability of relevant content.● Helped to design, develop, and configure technologies such as collaboration platforms, enterprise search solutions, semantic technologies, learning and training software, content management systems, and support services platforms to integrate with complex technology ecosystems.

Baltimore, Maryland, Us

• Oversaw website enhancement projects using the Lean Agile methodology for change management, resulting in higher visitor satisfaction scores, higher task accomplishment rates, and increased web traffic leading to higher account conversion rates, all while significantly enhancing the overall visitor website experience.• Led the development and implementation of strategic web initiatives for the T. Rowe Price Personal Investing website producing customer-centric solutions, to deliver an enhanced, optimized, replatformed, and mobile-first website.• Maintained the accuracy, reliability, and content integrity of the website by analyzing and prioritizing internal business partner requests, managing a workload of over 20 projects a month concurrently.• Provided daily direction to web project teams to ensure all activities, allocated resources and deliverables align with stated business objectives.• Measured key performance indicators (KPIs) and ease of transaction accomplishment based on Voice of the Customer (VOC) resources and analyze customer preferences to inform digital decisions

Baltimore, Maryland, Us

• Conducted detailed analysis of the T. Rowe Price Public Website using Adobe Insight, Adobe Analytics, Foresee and T. Rowe Price proprietary applications to make actionable recommendations to improve the visitor’s website experience.• Created website status reports based on personal insights gained from careful analysis of web analytics, voice of the customer (VOC) data, and personal observations, which were then distributed to top-level management on a monthly and as requested basis. • Identified and resolved over 100 website defects as a result of daily monitoring of the website, leading to faster defect resolution that may not have been performed otherwise by supporting business partners, and a better visitor website experience overall. • Launched a Predictive Search feature on the T. Rowe Price Public website allowing the site visitor to optimize their search experience, while enhancing the speed and accuracy of their search results. o Resulted in a 4 point increase in visitor task accomplishment and a 5 point increase in visitor satisfaction, as well as a decreased refined search of nearly 50%.• Successfully led and managed User Acceptance Testing for a major Content Authoring System change involving the T. Rowe Price Public Website by uncovering and triaging defects o Testing resulted in the mediation of over 200 defects.• Assisted the Development Team and internal marketing partners with a master brand refresh, replatforming and redesign of several key T. Rowe Price Public Website sections, including providing web analytics data and VOC feedback. • Collaborated with our Web Analytics team to establish “gold source” reporting for the T. Rowe Price Personal Investing website visit data using Adobe Analytics.• Coordinated the test plan and UAT for the creation of a custom Money Market Funds microsite that was developed and implemented in under 2 months.

Baltimore, Maryland, Us

• Managed 350 translation projects a year from various internal clients and business units throughout the firm worldwide. • Successfully managed the quarterly content update process and translation of over 20 pieces of sales collateral for our Asian markets and the monthly process update of over 30 pieces of sales collateral for our European markets, translated into four different languages at different vendors worldwide.

Baltimore, Maryland, Us

• Coordinated and managed the production of print and digital retirement plan campaign communication materials, focusing on project scope, budget, and communication objectives.• Scheduled, facilitated and led meetings with business partners to help clarify project objectives, scope and scheduling keeping the project on track. • Collaborated with internal business partners to constructively resolve conflicts and implement process improvements that led to nearly 25% project time savings.• Created master project plans and timelines to ensure accurate and timely execution and delivery of each project.

Baltimore, Maryland, Us

• Built and maintained relationships with over 100 retirement plan participants daily by providing professional, comprehensive, customer service on a daily basis.• Served as acting supervisor through handling approximately 10-15 escalated calls daily and shared best practices, job procedures, and adherence to department policies across the team. • Worked with 15 junior-level-representatives to review customer encounters and provide them effective feedback for performance improvement and conflict resolution.

Baltimore, Maryland, Us

• Utilized relationship management and negotiation skills to promote appropriate T. Rowe Price products and services.• Provided first-time-retirement-account-enrollees guidance on appropriate asset allocation, investment options, risk tolerance, plan policies, and investment/market knowledge.• Created a Participant Service Center Alumni “In the Spotlight” Project which highlighted previous PSC employees and their career progression through T. Rowe Price.

Ba, Language And International Trade

Education record