Daniel Adamenko Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Product lead for 5 complex products. Working closely with Product Specialists, User Experience and Engineering leaders to inform and build better solution for customers. Supporting internal group moderation with cross functional teams i.e., Product, Marketing, Engineering, to improve product quality and identify resources that help operation workflow. Partnering with the QA team on improving process and delivering feedback. Making sure that KPIs and SLAs are met on daily basis via managing/delegating/reporting tasks. Creating and delegating ad hoc projects between analysts and specialists, to improve daily workflow, troubleshooting methods, guidebooks and technical tools. Responsible for delivering global training, creating documentation and assessment tests for 3 regions: APAC, EMEA, NA.

County Dublin, Ireland

As part of the Business Product Specialist team my role requires me to investigate and prioritize advertising issues and escalating when appropriate. The task require careful analysis to identify product confusion from bugs, provide solutions, and advise the advertising clients. In doing so I have learned to effectively and concisely communicate complex resolutions in an educational and professional manner. Responsibilities - Conduct root cause and other data analysis - Report to BPS Managers and Team Leads with QA results and analysis. - Participate as project team member in problem prevention and continuous improvement projects- Identify improvement opportunities within the BPS Team environment- Act as escalation point of contact for process questions, issues and resolution- Provide QA progress reports to Team Leads- Conduct coaching sessions to assist Team Leads when required- Ensure QA evaluations are delivered to BPS analysts with constructive feedback.- Contribute to the QA Team’s development and share knowledge within the team

County Dublin, Ireland

While working at Convergys my role involved providing basic to moderately complex technical and billing assistance to British Telecom customers from UK. During my daily work I had to maintain a high-quality standard of customer service providing customer with quick solutions to resolve their issues. - Escalating and identify any critical issues- Analysing user support statistics/data and recommending appropriate measures- Answering incoming calls from clients, processing emails and logging calls- Following procedures/checklists and updating support documentation

County Dublin, Ireland

During my time at Hogs & Heifers I was Chef De Partie and involved in the preparation of food before service starts and also starters during service.It was also my responsibility to keep track of all stock in, regularly checking temperatures of fridges and freezers daily including food quality.

Malahide, County Dublin, Ireland

Swords, County Dublin, Ireland

Swords, County Dublin, Ireland

Diploma, Graphic Design & Illustrations

Junior And Leaving Cert