They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions•This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert•As a Mobile Associate, you will be required to successfully complete new employee training•Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:•◦ Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store•◦ Approaching service and sales needs with composure, integrity and compassion•Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:•Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:•◦ Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment•◦ Support team initiatives and create an inclusive environment

Crew Member's main duties include assisting customers as needed, answering questions, conducting administrative duties, operating equipment, and maintaining a positive and professional attitude.