Daniel Adomako Email & Phone Number

London, England, United Kingdom

The Boy Heroine is an online retail business specialising in greeting cards and gifting products. To date I have sold over 12,000 items via online marketplace sites (Etsy, Redbubble, Thortful), as well as my own website.- Use my design and creative background to create eye-catching designs based on big Pop Culture moments, and honing in on underserved areas of TV and Film to capitalise on niche but engaged fan communities.- Work with external suppliers to produce the physical products in bulk, ready for distribution.- Photograph the products, and create online visual assets and descriptions for online marketplaces listings. - Set and review pricing for each item based on research of competitors, as well as running various promotions throughout the year to ensure maximum sales.- Handle the packing and dispatch of items, booking couriers for collections and deliveries.- Use Marketplace analytics tools to determine when and what to restock based on popularity, and review what demographics are most engaged, so I can tailor assets and target them directly through paid advertising.- Carry out regular research and surveys with my customers to determine new product lines to develop, and to understand issues in the customer journey that may stop them from purchasing again.- Using more organic means of promotion by becoming actively involved in online fan communities to sell the brand, as well as being interviewed about the business for the book “The Housewives”.- Creating visual assets and copy for online social media accounts to promote the brand and products, as well as running competitions to generate social media engagement, website visits and create potential future sales- Providing a high level of customer service to answer questions, and handle any complaints or order issues.

London, England, United Kingdom

London

Responsible for designing and implementing strategies which ensures NCS maximises both the quantity and quality of customer feedback obtained, as well as ensuring it is representative of all customer groups and across every stage of the NCS programme. * Created and embedded a customer feedback framework across the Trust - setting up an in-house solution to collect feedback from various points on the customer journey, and share these insights throughout our network via enhanced dashboards and reporting.* Ensuring consistency across the network in how customer feedback (NPS, CSat) is utilised to influence programme design, implementation and evaluation.* Acting as the centralised point of contact for all teams wanting to obtain and use formal customer feedback.* Providing weekly/monthly feedback and insight reports to our senior leadership team, the Trust and our wider regional network throughout the UK, and regularly presenting at away days, breakfast meetings and my own workshops.

Victoria, London

Progressing to the role of Project Co-ordinator I was acting as the Head of Delivery and solely responsible for overseeing all projects and co-ordinating a team of design, delivery, and technical staff. * The role involves dealing with incoming enquiries, generating new leads, and attending industry events - to present and sell the platform to prospective clients. * I conduct initial meetings to talk through expectations, negotiating costs and managing schedules. As well as attracting new business I was responsible for overseeing more than 30 accounts a year, including clients such as Honda, Co-operative Food, Fuji, Olympus, Watchfinder and many more. * Liaising directly with account managers, designers and editors of digital agencies and clients face-to-face, by phone, and often daily through Basecamp and email with updates on production helped develop my ability to successfully manage workload and prioritise tasks as necessary. * I am also responsible for invoicing and account management for clients month on month, as well as working with our Technical Development team to continue to develop new features and deliver custom made cross-platform apps to the clients specifications.

Victoria, London

Progressing from a two-week temp position to a permanent position on the magazine delivery team, I was responsible for producing interactive cross-platform versions of existing print designs provided by clients, as well as bespoke projects - including magazines, brochures, prospectuses and gift guides. * This involved working with Photoshop and Indesign to redesign and adapt files and then making digital versions for the web and app using our special in-house tools. This included animating graphics, scrollable text, pop-ups animation, HTML integration, video and audio media to make content come alive. * The role also involved working on bespoke projects for clients in which we would design entire publications ourselves from scratch. I would oversee our in-house design team and liaise with the clients to get the best possible product. * I would also monitor and track clients projects after they had gone live, checking intricate analytics to give regular statistics and also advise on which aspects were reacting best to help guide content for future publications.

London, United Kingdom

As a key member of the supply and sales division of the company, I was responsible for identifying products with low on-air sales and re-selling online. Using our own site and third-party platforms such as eBay to list and sell large quantities of stock daily. The role also included maintaining our stock databases - analysing sales income and returns, and identifying the best prices to re-sell products. I was also dealing with customer enquiries and complaints, co-ordinating deliveries and returns and liaising with our warehouse staff to maintain stock levels. The role helped me develop my online sales skills, and further developed my excel and database skills, working to a faster, more efficient pace.

Queensway, London

Working on the daily news show ‘The Wright Stuff’ identifying and sourcing topical and interesting stories for content for the show. - Responsible for conducting face-to-face and phone interviews with our celebrity guests, and using the information to write biographies and identifying key talking points for their on-air interviews. - Writing sections of the script and news briefs for show content- Sourcing and ordering in press materials and VT for each show.- Working unsociable hours to pinpoint the key news for the day and ensure everything was ready for live transmission. - Working on a daily morning topical show meant I had to work fast and efficiently in a high pressured environment to meet tight deadlines - finding information quickly using press, PR agencies and Internet sources.

London, United Kingdom

- This position involved two roles working as a Casting Researcher in the initial stages, and then a Production Researcher once the show was getting ready to shoot. - The casting role involved being creative and motivated, searching for interesting characters online and through agencies, and trying to think of new ways to generate leads. - Casting also involved persuading these members of the public to take part - so I have a strong, confident and friendly telephone manner, as well as being persuasive but to the point when necessary. - On the Production side I was responsible for creating written biographies for the couples once selected, interviewing them to find interesting hidden stories and relaying these to our writers. - I was also responsible for conducting rehearsals with our participants and our celebrity guests on the day of the shoot.

London, United Kingdom

- The main duties on this show included sourcing facts about the celebrity participants through interviews, using the Internet, making phone calls, calling official press offices, reading through newspapers and searching through archive materials and information. - This was also a very creative role, having to generate various ‘lies’ for the celebrities to tell, and designing or sourcing interesting props, as part of the game itself. - I was also responsible for looking after celebrity talent during the studio days, and for keeping a written record of key points in the show during the record for use by in the edit later.

London, United Kingdom

- This was a comedy compilation show featuring unseen or little known TV and Internet clips. - Finding rare material meant requesting and searching through BBC, BFI and other archives, as well as conducting my own searches on Internet video platforms such as Youtube and Vimeo. -The role also involved obtaining rights to use these materials, updating databases on the permissions obtained, and submitting the necessary paperwork to use the clips in the programme.

London, United Kingdom

This was my first of four roles at Endemol, in which I was selected as part of the Channel 4 Production Trainee Scheme 2010 - in which only 12 of over 20,000 applicants were selected. My main role involved sourcing polls and top ten lists, and contacting agencies to conduct our own. As the show involved topical news stories, I was tasked with searching through daily newspapers and new sites to find interesting stories and providing information on these to our producers for source material for the show.Working on the day of the shoot to rewrite parts of the show to include breaking news stories - to keep the show as topical as possible.

Bachelor’S Degree, English With Film Studies, 2:1

Activities and Societies: LGBT Society, London Student Paper, Roar Student Paper

Professional Certificate In Cx, Customer Experience, Distinction