• Designing and implementing Issues Resolution Process and analyzing issues reported by SME(s).• Designing Functional Specifications for the development of customizations, based on desired functionalities reported and analyzed during fit gap analysis and design sessions. Working with the development team to resolve any defects.• Go-Live support for post implementation issues reported by the Client in all its geographical locations.• Coordinating and participating in reported Payroll issues/errors fixing before LIVE Payroll Run• Working closely with end users and business owners in reviewing documents and obtaining sign off on all QA deliverables including test plan and strategy, test data, test scenario, test script with expected results for the relevant HR module. • Creation, configuration and generation of various Payroll & HR reports and queries within SAP.• Regular support of all HCM sub modules, enhancements and break fix according to requirements from the business within SAP.

• Design and implementing of SAP HCM modules in NPDC.• Verifying that all configuration and development work is tested and is working as per design before approving transport to QAS for Client testing.• Providing answers to inquiries concerning SAP HR applications and providing consultation to end users. • Creation of job aid and end user manual for end users. • Training of general end users as part of pre go live activities.• Go-live and post go live support for implemented SAP HCM processes.

• Involved in the creation of the blueprint structure for FIRS business processes and gathered the business data requirement form the client.• Conducted various business blueprint workshops to identify and resolve process and functional gaps.• Created organozational units, jobs and positions and assigned tasks to positions.• Worked on test case script designing to test the functionality of each processes.

* Collation Of Data Cards* Extraction Of Data From Source Systems* Signature And Data Capturing* Conversion From Banker 80 To Flexcube For All Union Bank Branches In Northern Nigeria.