Daniel Aguirre Email and Phone Number

I lead Customer Experience and Operational Transformation initiatives at Thomson Reuters, focusing on cutting-edge technology. My key responsibilities include:- Spearheading the Chatbot Program: I enhance client interactions by developing and refining AI-powered chatbots. These chatbots are designed to provide valuable information, resolve inquiries, and direct customers to appropriate contacts or departments, ensuring personalized service available 24/7 in any language worldwide.- Developing an Intelligent Assistant for UltraTax Service Agents: Using Generative AI, this tool equips agents with up-to-date, relevant information to address queries about our products or applicable global regulations. This enhances our customer service experience through speedy, reliable, and comprehensive support.- Leading a Diverse, International Team: I work closely with a cross-functional team that spans multiple roles, departments, and nationalities, including colleagues based in the USA, Canada, Mexico, India, the UK, and the Philippines. Our collaborative efforts are crucial for driving projects that integrate Generative AI and Natural Language Processing, transforming digital services and enhancing customer self-service capabilities across different time zones and cultural contexts.Impact: These initiatives have significantly improved operational efficiency and customer satisfaction, positioning Thomson Reuters as a leader in technological innovation in the industry.

RESPONSIBILITIES:-Orchestrated the implementation of a robust operations transformation strategy, focusing on process optimization, cost reduction, revenue enhancement, and customer experience elevation.-Formulated and executed comprehensive short and long-term planning strategies, covering capacity planning, service level optimization, and cost management.-Demonstrated expertise in demand forecasting and transportation capacity analysis.MAIN ACHIEVEMENTS:-Facilitating DHL's relocation from AICM to AIFA, optimizing logistics operations.-Pioneered the design of last-mile delivery routes for 170 electric vehicles, negotiating with stakeholders and ensuring seamless operations.

RESPONSIBILITIES:-Executed strategic projects involving fixed assets, with a focus on capital investments and infrastructure to increase capacity.MAIN ACHIEVEMENTS:-Successfully managed investment projects (20 million EUR/year) and maintenance budget (15M EUR/year).-Oversaw the Mexico City Hub Expansion, increasing capacity from 2,200 to 5,200 pieces per hour.-Spearheaded the deployment of 2,000 IoT sensors at DHL's largest Latin American Hub, a crucial step towards Predictive Maintenance.

RESPONSIBILITIES:-Oversaw the successful execution of significant projects, including the building and implementation of New Operative Facilities & Offices.-Led the development of comprehensive business cases for strategic projects, showcasing strong technical expertise in process design, automation, and mechanical engineering.MAIN ACHIEVEMENTS:-Led the execution of the New Multifacility Project in Jalisco, managing a 13 million EUR budget.-Successfully implemented a new hub in Mexico City, strategically placed for peak season demands in 2017.

RESPONSIBILITIES:-Led transformation initiatives to enhance DHL's Retail Points of Sale operations, focusing on providing exceptional customer service.-Provided leadership to external and internal project managers, ensuring efficient operations at the Point of Sale.MAIN ACHIEVEMENTS:-Revolutionized the First/Last Mile customer experience through the creation and implementation of the Retail App (CRA), widely adopted across DHL Retails in Mexico and selected countries.-Negotiated and implemented a special discount for Senior Citizens, enhancing DHL's position as the preferred courier service for individuals aged 60 and above.

RESPONSIBILITIES:-Managed projects and programs supporting Global, Regional, and Local Accounts in the Automotive and Hi-Tech industries.-Oversaw project implementation for new clients, ensuring a positive experience in the adoption of DHL services.MAIN ACHIEVEMENTS:-Enhanced reverse logistics for Hi-Tech clients, utilizing DHL Retail Stores as convenient service centers for warranty-covered device returns.-Optimized transit times for VW's high-end automotive components, reducing average transit times from 5 to 3 days.

RESPONSIBILITIES:-Established the Project Management Office, enhancing overall project management efficiency within the Supply Chain Area.-Implemented methodologies for streamlined and effective Supply Chain operations. Introduced key performance indicators (KPIs) for informed decision-making.MAIN ACHIEVEMENTS:-Executed over 47 Supply Chain projects, showcasing efficiency and project delivery.

RESPONSIBILITIES:-Designed and implemented facilities in Mexico, including Intermodal Crossdocks tailored for export shipments.-Supervised the implementation of the Shanghai Distribution Center to improve efficiency.MAIN ACHIEVEMENTS:-Orchestrated the redesign of the export logistics network to Europe and Asia, realizing annual cost savings of over 10 million USD.-Led the country's largest Maritime Transporter Bidding (BID) as Grupo Modelo emerged as the highest volume container exporter in Mexico.

EXPORT PROCESS COORDINATION: Coordinated and facilitated the export process, fostering effective collaboration between breweries, intermediaries, importers, and transportation providers to ensure efficient operations.

DISTRIBUTION CENTER OVERSIGHT: Supervised the operations of the largest distribution center of Sabritas in Mexico, ensuring efficient and effective logistics and distribution processes.

FLEET COORDINATION & PERSONNEL MANAGEMENT: Coordinated the transport equipment fleet, including vehicle logistics and maintenance, to ensure seamless operations for Gamesa facilities in Mexico City. Managed and organized the operational personnel, overseeing their scheduling and responsibilities to maintain smooth facility operations.