Daniel Ahern Email & Phone Number

Gold Coast

• Manage staff to ensure outcomes are achieved and standards maintained;• Oversee quality and volume of work;• Coordinate stock-takes in accordance with company requirements and implement systems to ensure strict inventory control practices are adhered to;• Address any stock shortages, discrepancies and damage and take appropriate action;• Work with the warehouse team to ensure production, processing, order fulfilment targets and service levels are achieved;• Monitor staff rosters for the warehouse;• Adhere to operational budgets;• Carry out ongoing coaching, training and mentoring for warehouse team members;• Ensure compliance with OH&S legislation, policy and procedures;• Minimise workplace injuries.

Ormeau, Queensland, Australia

Gold Coast

KEY POSITION RESPONSIBILITIES & DUTIESA strong attention to detail in the use of the company’s information systems – Ostendo and OutlookProblem solving & customer service enquiries by phone and emailLiaising with sales and warehouse teams to achieve client & supplier requirementsConverting confirmed quotes to orders, issuing client orders & invoicesProcessing payments by cheque, credit card and EFTPOSReconciling customer accounts and client paymentsRaising purchase orders to suppliersFollowing up uncommitted and custom ordersArranging dispatch and freightSupporting White manufacturing from start to finishOverseeing orders for manufacturing (ie from Lounge, TRE, White)Order fabrics and follow-up existing orders with fabric housesAssisting with inventory management including consignment stock, stock transfers, damaged stock, merchandising POs; investigating and correcting stock discrepanciesLiaising with suppliers or Supply Chain/Logistics as necessary for repairs, custom quotes and furniture polishingWorking closely with Inventory Coordinator for increased efficiency between Customer Care and Stock ControlProducing inventory management reports or any other reports as requestedParticipating in stocktakesFacilitating the cross-functional training of stock control or customer care tasks, as required.Providing back-up to warehouse staff with loading and unloading stock and picking orders.

Helensvale Distribution Centre

Responsibilities• Customer Service, OH&S DC Officer, QC, Returns, Wetsuit Repairs, Watch Repairs, National Wholesale External Transport Contact, External Printing Contractor Contact; • Manage staff to ensure outcomes are achieved and standards maintained;• Oversee quality and volume of work in multiple departments;• Address any stock shortages, discrepancies and damage and take appropriate action;• Work with the Customer Service, QC, Returns, Wetsuit Repairs and Watch Repair team to ensure production, processing, order fulfilment targets and service levels are achieved;• Implement improvement programs within all departments;• Implement regular operational communication meetings with all Supervisors and Zone Leaders;• Monitor staff rosters for the departments;• Adhere to operational budgets;• Carry out ongoing coaching, training and mentoring for department team members;• Implement Billabong’s Performance Management System;• Ensure compliance with OH&S legislation, policy and procedures;• Ensure ‘risk assessments’ are undertaken for the work area and that safe work methods are utilised;• Minimise workplace injuries, monitor injury levels and ensure that any injured workers are managed well and are communicated with on a regular basis; and• Develop and track safety KPI’sCareer Highlights• Operate departments within budget;• Achieved daily targets to ensure customer needs were met;• Maintained a positive department environment evidenced by feedback from senior management;• Maintained exceptional level of service to internal and external customers; • Adhered to the strict safety and security requirements of the company;• Oversaw Outsourcing of Wetsuit Repairs;• Oversaw Outsourcing of External Transport needs;• Ensure OH&S Policy and Procedures are adhered to;

Responsibilities• Manage staff to ensure outcomes are achieved and standards maintained;• Oversee quality and volume of work;• Coordinate stock-takes in accordance with company requirements and implement systems to ensure strict inventory control practices are adhered to;• Address any stock shortages, discrepancies and damage and take appropriate action;• Work with the warehouse team to ensure production, processing, order fulfilment targets and service levels are achieved;• Implement improvement programs within the warehouse;• Implement regular operational communication meetings with all Supervisors and Zone Leaders;• Monitor staff rosters for the warehouse;• Adhere to operational budgets;• Carry out ongoing coaching, training and mentoring for warehouse team members;• Implement Billabong’s Performance Management System;• Ensure compliance with OH&S legislation, policy and procedures;• Ensure ‘risk assessments’ are undertaken for the work area and that safe work methods are utilised;• Minimise workplace injuries, monitor injury levels and ensure that any injured workers are managed well and are communicated with on a regular basis; and• Develop and track safety KPI’sCareer Highlights• Operated Warehouse within budget;• Achieved daily targets to ensure customer needs were met;• Maintained a positive warehouse environment evidenced by feedback from senior management;• Maintained exceptional level of service to internal and external customers; • Adhered to the strict safety and security requirements of the company;• Oversaw the closure of Print Department and absorbed workflow into other departments within Burleigh Warehouse;• Supervised consolidation of Outlet Department into Helensvale DC;• Supervised consolidation of Returns and Repairs Department into Helensvale DC;• Supervised External Business entering the Burleigh Warehouse;

Helensvale Dc

Responsibilities• Receive and process freight accurately within tight timeframes;• Ensure swift turnaround of containers so that no demurrage isn’t incurred;• Maintain stock efficiently and effectively;• Process customer returns efficiently and in accordance with the company’s operating procedures;• Undertake quality control of products in a timely and accurate manner;• Provide feedback to senior management on improvements to workflow within warehouse;• Maintain effective working relationships within key Billabong departments;• Ensure the warehouse team’s adherence to Work Place Health and Safety policy requirements;• Assist in the implementation of the company’s security system procedures; and• Address stock shortages, discrepancies and damage and take appropriate action.Career Highlights• Achieved and often exceeded daily targets throughout the warehouse;• Reduced Personal Leave Rates by Performance Management;• Motivated Inbound Team to achieve better all round results;• Improved staff moral by positive outlooks and consistent support by myself;• Exceeded all expectations during the busiest Inbound period in Billabong’s history;

Burleigh Dc

Responsibilities• Supervise staff to ensure outcomes are achieved and maintained;• Ensure product is processed and dispatched within acceptable timeframes;• Attend daily, weekly and monthly departmental operations meetings;• Undertake and coordinate stock takes as per company requirements;• Ensure the team adheres to legal and policy requirements• Ensure compliance with OH&S legislation and policy and procedures• Cross training with Warehouse Manager, occasionally cover Warehouse Manager role when required;• Responsible for motivating people to achieve the highest standard of Warehousing possible;Career Highlights• Achieved of daily targets of the warehouse;• Undertook accurate stock takes;• Created SLA (Service Level Agreement) with internal departments to improve Warehouse to store relations;• Manage Warehouse in absence of Warehouse Manager;• Record Outbound figures achieved 3 quarters in succession;• Reduced Personal Leave Rates by Performance management;

Ashmore Dfo

Responsibilities• Allocation of all new lines in warehouse• Coordinated all stock and product line changes within the warehouse.• Monitored stock levels and capacities across multiple warehouses.• Process stock-takes and reconciliations on a regular basis.• Process purchase orders and reconcile delivery notes• Receive deliveries• Schedule incoming stock to ensure warehousing capabilities• Communicate frequently and effectively with Store Manager to ensure smooth coordination of stock room;• Interpret sales and stock reports;• Identify and fix problems/challenges relating to stock availability and inventory management;Career Highlights• Experienced personal exposure to the coordination and supply of stock to the retail industries including the impact of seasonal demands.• Gained an appreciation of the importance of attention to detail and its impact on effective stock and warehouse management.• Successfully managed the complex logistics of multi-site warehousing and distribution.

Burleigh Dc

Responsibilities• Allocation of all new lines in warehouse• Process stock-takes and reconciliations on a regular basis.• Process purchase orders and reconcile delivery notes• Receive and dispatch deliveries• Schedule incoming stock to ensure warehousing capabilities• Pick and Pack – can you elaborate on these? Maybe use some of Brian’s examples above?• Cycle Counting• Data Entry

Responsibilities• Process stock-takes and reconciliations on a regular basis;• Customer Service;• Reconciliation of all tills, cash tins, Keno, poker machines and safes at the end of each shift;• Bank reconciliations, daily banking and account keeping;• Interview, induct and train new staff members;• Staff supervision, strategic planning and team coordination;• Maintain service standards and monitor dress and appearance of staff; and• Monitor and maintain quality control in beverage, food service and entertainment.Career Highlights• Implementation of seasonal menu’s and menu design;• Implemented Calender of Wine dinners;• Redesigned Restaurant;• Recognised for superior service with in the Broad Beach Tavern Group.

Responsibilities• Process stock-takes and reconciliations on a regular basis.• Process purchase orders and reconcile delivery notes• Receive deliveries• Schedule incoming stock to ensure storage capabilities• Customer Service;• Balance daily takings, reconcile banking;• Meet sales budgets, stock control;• Undertake function, bar and restaurant services;• Ensure responsible service of alcohol;• Sales and marketing, administration/policy control;• Leadership and Team ManagementCareer Highlights• Recognised within Austotel for Superior Service on 3 occasions;• Operated site within Budget;• In absence of Manager, was given the Care taker role on several occasions;