In charge of overseeing and managing the daily operations of both soft and hard services, as well as property lettings, across a portfolio of properties located in the Wimbledon area.

Responsible for, and accountable for the day-to-day operation of soft and hard services for a portfolio of residential and commercial properties within the Wimbledon area

Tasked with the responsibility and accountability of overseeing the day-to-day operations of hard services for a diverse portfolio of residential and commercial properties located in the Wimbledon area.

Take a leading role in promoting and ensuring the consistent delivery of exceptional customer service throughout the University campus. This involves providing and upholding facilities and services that are safe, compliant with regulations, and well-suited to their intended purposes. By aligning with University strategies, the focus is on enhancing the overall experience of staff, students, and visitors.

In charge of ensuring the provision of a secure and highly efficient maintenance service by effectively leading and engaging with customers. My responsibilities included providing clear guidance and leadership while maintaining a fair and business-oriented approach. Overseeing a team comprising 18 skilled and semi-skilled tradespeople and two Supervisors. Additionally, I held responsibility for managing critical service contracts for the University, both planned and reactive.Furthermore, I successfully managed high-profile projects, aligning them with the long-term maintenance plan (LTMP), and ensuring they were completed on time, within budget, and with minimal defects.