Daniel Nathaniel Akpabio Email & Phone Number

Lagos State, Nigeria

Leading the execution of the Commercial strategy while driving alignment with business objectives and fostering cross-functional collaboration.Steering financial discussions focused on maximizing profitability through sustainable sales growth and strategic improvements.Continuously identifying opportunities for operational enhancement and fostering a culture of innovation and proactive problem-solving within the Commercial team.

Lagos, Nigeria

Lagos, Nigeria

Lagos

RESPONSIBILITIES Simplify and communicate Sales target and business deliverables to the sales team (weekly and monthly), and monitoring of the sales team activities nationwide. Develop and implement strategies for gathering, analysing and reviewing business data requirements or process models through creating conceptual prototypes and mock-ups. Perform consumer insight and competitor benchmarking analysis and identify potential product enhancements and cost savings opportunities. Customer Database management and process optimization leading to the integrity of data flow into system databases. Identify process inefficiencies through gap analysis and developed a set of metrics derived from raw company data to track improvements in organisational efficiency. Document business processes and analysed procedures to see that they would constantly meet changing business needs.ACHIEVEMENTS Reduced lead time for Order-To-Cash process by 15% through Zones and Territory restructuring, mapped process activities to desired outcomes and corrected operational inefficiencies nationwide. Enhanced the mobile sales operation, from sales force management to channel and distribution network by establishing the push sales strategy which contributed to 38% growth and 6% Net sales profit in 2015. Established and Implemented the HPZ SWIFT application (a web based Salesforce software) and reduced annual sales operational futility and cost by N12m in 2014 and 2015 financial Years Appointed the Regional Process lead Africa, for the implementation of SAP business application within PZ Cussons global communities during which I effectively delivered major milestones on SAP benefits deliverables for commercial modules, Aftermarket modules and customer operations across West Africa regions

Nigeria

RESPONSIBILITIES Manage the replacement of defective product and spare parts nationwide Optimize customer care management process and provide support to the call centre  Work closely with all JV partners in establishing defect trends and proposing resolutions. Providing work tool and training to technicians on use of the business ERP and technical operations for effectiveness in provision of world class services. Establish operational objectives, work plans and delegated assignments to subordinate supervisors. Gathering of technical defects/quality issues, analyse and circulate reports on a weekly and monthly basis to Stake Holders both internal and external.ACHIEVEMENTS Reduced average contract expenses by 25% through aggressive negotiations with vendors. Increased technician productivity by 33% establishing and implementing an effective and measurable incentive scheme, which reduced total open calls at the end of the month from 1200 monthly to 400 monthly Improved the telephoning system of the call centre from analogue models to advanced structural CTI system and reduced calls abandon rate by 25% in 2012 Pioneer member in the successful implementation of the Service Support Module (SSM) and set up of Aftersales service pan Nigeria. Reduced cost of Replacement of products by 40%, by implementation defective product management process workflow.

Nigeria

RESPONSIBILITIES & ACHIEVEMENTS Created cases and claims for damaged, lost or displaced packages. Received and completed over 20,000 calls escalated to the Technical Team and followed up with clients to ensure optimal customer satisfaction for both residential and small business customers. Controlled the effectiveness of Data Capture by developing a Business Tool for entry of Data Demonstrated professionalism, courtesy with customers at all times and conducted research to address customer concerns. Remained up-to-date on the latest technologies and solutions applicable to company products.

Nigeria

Managed the service desk unitsMaintained and management of Equipment’sGrew the Business Awareness by fliers and banners promotion