Implemented and manage 2008,2012 and 2016 Microsoft Active Directory serversSetup new users in Active DirectoryManaged DNS,DHCPManaged company firewalls (Fortinet)Implemented and manage Internal Microsoft Exchange 2010 serversManage the migration of on-premise MS Exchange server 2010 to Office365 hosted exchangeSetup and maintain site to site VPN between Austin and Santa Barbara, CA officeManaged Avante ERP systemTrained users on ERP SystemMaintain hosted EDI service and provided monthly sales history reports via EDI to vendorsManage Mitel 5000c phone system which included setup up new users, moving extensions, setup Voicemail to email functions Developed Executive reports using Salesforce.comManage Network InfrastructureManaged Salesforce.com with continued support including but not limited to: User login issues, Permission issues, create custom fields and workflows, Provide training for all usersEvaluated and recommended new technologyResponsible for implementing new technologyProvided remote and onsite desktop level support to end-usersDeveloped and managed a yearly IT budget Responsible for Vendor management- Contracts, scheduling, and implementation of vendor product

- Implemented and manage 2003 and 2008 Microsoft Active Directory servers -Implemented and manage Internal Microsoft Exchange servers -Manage migration of on premise MS Exchange server 2010 to Office365 hosted exchange -Setup and maintain site to site VPN between Austin and Tampa, FL. office -Managed Sage 300 ERP and CRM system -Trained users on Sage ERP and CRM -Maintain hosted EDI service and provided monthly sales history reports via EDI to vendors -Manage NEC SV8100 phone system which included setup up new users, moving extensions, setup Voicemail to email functions-Developed Executive reports using Salesforce.com -Manage Network Infrastructure -Managed Sage ERP and CRM migration to Salesforce.com with continued support including but not limited to –User login issues, Permission issues, create custom fields and workflows, Provide training for all users -Created and customized Salesforce.com objects -Created custom Salsesforce.com pages using 3rd party app SKUID -Evaluated and recommended new technology -Responsible for implementing new technology -Provided remote and onsite desktop level support to end users -Developed and managed yearly IT budget -Responsible for Vendor management- Contracts, scheduling and implementation of vendor product -Responsible for ordering new hardware and software -Maintain building security – Create key fobs and assign access to building areas, Install and replace building security cameras, backup security camera data

- Troubleshoot and resolve intermediate-level technical issues involving any of the following:- Microsoft’s core business applications: Windows Server /Desktop, Exchange, SQL, SharePoint- Remote access solutions: Citrix, VPN, Terminal Services- Backup, business continuity, and disaster recovery solutions- Networking: WAN and LAN connectivity, routers, firewalls, and security- VoIP telephone systems- Other hardware peripherals- Communicate often with clients and document all results- Serve as the account manager for clients to ensure recurring appointments are conducted and to maintain a positive relationship- Provide consulting services to review systems and provide recommendations- Coordinate with order fulfillment to oversee any product purchases requested by clients- Lead or participate in projects as designated by the Project Manager- Maintain or improve technical proficiency via courses, exams, certifications, etc.- Participate in on-call rotation.

- Maintain Network infrastructure - Supported Microsoft Windows and Exchange servers- Provided end user support