Daniel Alcon Email & Phone Number

Elche/Elx, Comunidad Valenciana / Comunitat Valenciana, España

Continuing with the development of my career in the footwear industry, I decided to move to a more international company, performing, among many others, the following functions:-Management of online key customer accounts (Zalando, Amazon, AboutYou, Mirapodo, Otto, Depor Village etc.), including the whole process from the sales to the operations.-Visits to.

Elche/Elx, Comunidad Valenciana / Comunitat Valenciana, España

After several years developing my career in the hotel industry, I decided to focus my experience on customer service and sales in the footwear industry, performing the following tasks:-Management of online key customer accounts (Zalando, Sarenza, Spartoo, AboutYou, etc.), according to the specific procedures of each one (Master Data, samples, shipments.

España

-I covered General Manager’s maternity leave during 14 months (after this period I continued with my role as Guest Service Manager).-Hotel Manager 3* with 120 rooms, 2 conference rooms and 1 restaurant.-Daily contact and reporting to owners (Westbridge Europe). Manage hotels budgets, forecasts, marketing plans as well as financial plans.-Use of brand.

España

-After 1 year as Guest Service Manager Junior I was promoted to Guest Service Manager Senior (Assistant General Manager).-Start and consolidate business with companies such as Easy Jet, Ryanair, OAMI-OHIM (European Union), Playmobil, etc. and with Tour Operators.-Collaboration in development of yearly budget and strategy plan.-Prepare and negotiate yearly.

España

-I started as Guest Service Assistant, after 1 year and a half I was promoted to Guest Service Manager Junior.-Coordinate and train staff team, especially follow up of internal procedures and accomplishment of brand standards.-Attend guest requests and resolve and report any incidence related whit customer service experience.-Accounts Receivable invoicing.

España

-After 6 years working for the same company I moved to Holiday Inn Express Alicante to reach my objective of develop my career in an international hospitality group (IHG-Intercontinental Hotels Group).-Daily operations including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, as well as other functions.

España

-Second experience in preopening processes (Peguera-Calviá (Balearic Islands).-During this month my main task was to introduce brand procedures and standards in the new property.-Contact between the new property and central offices.

España

-I coursed a training of Hotel Management with the company which I worked for during last 5 years.-Followed up of task and procedures in Summa Hoteles central offices and different hotel departments. -Assistant Manager Trainee in Nuestra Señora Del Rocío Hotel in Chipiona (Cádiz-Spain).

España

-During first months of the preopening process I was the Assistant of the General Manager and the contact between the new property and central offices.-Train managers of departments, supervise and coordinate front desk tasks. Monitored the performance of the Hotel operational teams.-Follow up of internal procedures and quality brand standards.

España

-This was my first experience in hotels. I learnt all daily operations including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, as well as other functions as assigned. -Handle all conditions such as solve customers’ inquiries, provide customer requirements, etc.-Responsible for key control and maintain.

Noruega

-Waiter at restaurant in a camp site resort in Norway.-It was a great opportunity to improve my English.-Assisted clients in menu decisions. Provided consistent prompt, friendly service.-Participated in events organization like weddings or special dinners.