Summary:Key Account Manager in the footwear industry, specialized in online clients, with a long career focused on sales and customer service in international companies.Summary of Qualifications:* During the last 4 years I manage in international footwear companies the whole process (from the sales to the operations) related with key online client accounts (Zalando, Amazon, About You, Mirapodo, Otto, Depor Village, etc.). I also have strong customer service skills developed during more than 10 years working for one of the most international hospitality companies worldwide (IHG).* Outstanding oral, written and training communication skills.* Unparalleled client relations skills especially resolving their requests and concerns. Excellent eye for details, carry out actions to improve the relations with clients and meet their expectations.* Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems. Analysis of the operating results in order to maximize sales opportunities.* Strong computer skills especially word processing, SAP operating system and spreadsheet creation.* Ability to ensure a proper working environment.* Collaboration with Managing Team and Marketing Team and support them with the marketing, sales and strategy plans of the company.