Daniel Alcon Email & Phone Number

Elche/Elx, Comunidad Valenciana / Comunitat Valenciana, España

Continuing with the development of my career in the footwear industry, I decided to move to a more international company, performing, among many others, the following functions:-Management of online key customer accounts (Zalando, Amazon, AboutYou, Mirapodo, Otto, Depor Village etc.), including the whole process from the sales to the operations.-Visits to key clients to introduce the new collections, sales meetings, marketing meetings, etc.-Assistance to international fairs and showrooms.

Elche/Elx, Comunidad Valenciana / Comunitat Valenciana, España

After several years developing my career in the hotel industry, I decided to focus my experience on customer service and sales in the footwear industry, performing the following tasks:-Management of online key customer accounts (Zalando, Sarenza, Spartoo, AboutYou, etc.), according to the specific procedures of each one (Master Data, samples, shipments, returns, incidences, etc.).-Visits to key clients, sales meetings and presentation of collections, supporting the Commercial Management Team of the company.-Assistance and support in international fairs (MICAM).-Management of other export customer accounts according to the assigned area and coordination of shipments and customs clearance with the forwarder.

España

-I covered General Manager’s maternity leave during 14 months (after this period I continued with my role as Guest Service Manager).-Hotel Manager 3* with 120 rooms, 2 conference rooms and 1 restaurant.-Daily contact and reporting to owners (Westbridge Europe). Manage hotels budgets, forecasts, marketing plans as well as financial plans.-Use of brand quality tools as HeartBeat, WebGuru and QEM to ensure maximum satisfaction of our guests.-Use of brand quality tools as HeartBeat, WebGuru and QEM to ensure maximum satisfaction of our guests.-Coordinated, directed and managed the staff and hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company.-Knowledge on costs reductions.-Use of Revenue Management tools (own brand systems like Holidex). I manage intranet’s suppliers such as Booking, Expedia, Last minute, Venere, etc.-Market Share study analyzing monthly results provided by MKG consulting group and establishing actions to improve our MPI (Market Penetration Index), ARI (Average Rate Index) and RGI (Revenue Generator Index).-Recruit and monitor relevant staff for their specific operations. -Meet as well as greet customers. Deal with customer queries and complaints.

España

-After 1 year as Guest Service Manager Junior I was promoted to Guest Service Manager Senior (Assistant General Manager).-Start and consolidate business with companies such as Easy Jet, Ryanair, OAMI-OHIM (European Union), Playmobil, etc. and with Tour Operators.-Collaboration in development of yearly budget and strategy plan.-Prepare and negotiate yearly contracts with Tour Operators. -Participation in sales strategy with our Area Sales Team.-Coordinated, directed and managed the reception team to achieve the highest guest satisfaction and efficiency while maintaining standards set by the company.-Improve and develop our contact with Tour Operators to get an updated and constant view of market situation and reservation trends.-Market Share study, analyzing MPI (Market Penetration Index), ARI (Average Rate Index) and RGI (Revenue Generator Index).

España

-I started as Guest Service Assistant, after 1 year and a half I was promoted to Guest Service Manager Junior.-Coordinate and train staff team, especially follow up of internal procedures and accomplishment of brand standards.-Attend guest requests and resolve and report any incidence related whit customer service experience.-Accounts Receivable invoicing and constant follow up of entire process from billing to payment. Claim of outstanding balances and past due invoices and commissions reconciliation.-Creation and management of reception department shifts.-Availability and rates management. Use of Tour Operator extranets and IHG Holidex reservation system. Creation of special offers and constant contact with Tour Operators to analyze the market. Handle of overbooking.-Management of group reservations, sending of pro forma invoices and follows up of down payments.

España

-After 6 years working for the same company I moved to Holiday Inn Express Alicante to reach my objective of develop my career in an international hospitality group (IHG-Intercontinental Hotels Group).-Daily operations including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, as well as other functions as assigned.-Handle all conditions such as solve customers’ inquiries, provide customer requirements, etc.-Responsible for key control and maintain procedures for guest security, emergencies, hotel accounting, credit control, and handling of financial transactions.

España

-Second experience in preopening processes (Peguera-Calviá (Balearic Islands).-During this month my main task was to introduce brand procedures and standards in the new property.-Contact between the new property and central offices.

España

-I coursed a training of Hotel Management with the company which I worked for during last 5 years.-Followed up of task and procedures in Summa Hoteles central offices and different hotel departments. -Assistant Manager Trainee in Nuestra Señora Del Rocío Hotel in Chipiona (Cádiz-Spain).

España

-During first months of the preopening process I was the Assistant of the General Manager and the contact between the new property and central offices.-Train managers of departments, supervise and coordinate front desk tasks. Monitored the performance of the Hotel operational teams.-Follow up of internal procedures and quality brand standards.

España

-This was my first experience in hotels. I learnt all daily operations including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, as well as other functions as assigned. -Handle all conditions such as solve customers’ inquiries, provide customer requirements, etc.-Responsible for key control and maintain procedures for guest security, emergencies, hotel accounting, credit control, and handling of financial transactions.

Noruega

-Waiter at restaurant in a camp site resort in Norway.-It was a great opportunity to improve my English.-Assisted clients in menu decisions. Provided consistent prompt, friendly service.-Participated in events organization like weddings or special dinners.