Daniel Mendez Email & Phone Number

• Collaborate with other Information Service work groups to resolve tickets.• Coordinated with vendors installing new and/or existing software, troubleshooting software issues, and maintaining software functionality during updates.• Established and repaired networks by installing wiring, cabling and devices.• Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.• Executed technology implementation projects with minimal downtimes and business disruptions.• Developed documentation for new and existing approved software.

• Responded to tickets via ConnectWise Manage (ticketing system) from end-users of over 70+ different companies.• Managed company wide IT solutions via Microsoft Partner Center.• Removed malware and other threats from computer systems via ConnectWise Automate (remote desktop software).• Participated in internal audits on workstations and software licensing via Adobe, Microsoft, Zoom and other third-party administrative dashboards.• Diagnosed internet, server, and firewall outages via Cisco Meraki and Unifi equipment.• Created and administered profiles via Microsoft Azure and Active Directory.• Utilized ProofPoint along with Microsoft Admin Center and Google G Suite to filter suspicious or unwanted email activity (eg. phishing)

Fontana, California, United States

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Communicated technical instructions for computer operated equipment (Frame Machine & Paint-Mixing equipment) in clear terms to non-technical individuals to promote better understanding during use.• Configured and set-up workstations with necessary printers and software (Valspar Paint Mixing and Mitchell Estimating software).• Investigated and corrected problems with computers, printers and other peripheral devices.• Provided front-end website development with Adobe Dreamweaver using HTML, CSS, and JavaScript code.

Rancho Cucamonga, California

• Resolved malfunctions with systems and programs through device- specific troubleshooting.• Evaluated customer-based facts to explore issues, develop potential solutions, and maintain high-quality service.• Maintained consistent customer information via Nova (ticketing system) to document and organize client requests.• Assessed system hardware/software and suggested modifications to reduce lag time and improve overall speed.• Tested and installed various computer components (eg. motherboard, processor, RAM, and graphics card).• Apple Certified 2016

Bachelor Of Science - Bs, Computer Science, 3.175 Gpa

High School

Activities and Societies: A.V.I.D. President | Varsity Football Player | Varsity Track and Field Sprinter | Link Crew Member