Daniel Pereira Email and Phone Number

Provide consultation services to Directors on a day-to-day basis,contributing to the growth and strategy of both Bell Media’s News andContent & Programming divisions.● Manage, coordinate, and drive key metrics for the business’ success,including but not limited to: recruitment, compensation, recognition,Health and Safety, employee relations, etc.● Manage the end-to-end recruitment and onboarding process for BellMedia’s Graduate Leadership Program; including application posting,review and identification of successful candidates, interviews and offerletters.● Advise on compensation packages for new employees, promotions,lateral transitions, and exits. This includes reviewing industry benchmarks toensure parity and competitiveness within the market.● Work in collaboration with multiple Unions, each with their own CollectiveBargaining Agreements.● Work in collaboration with Bell’s Legal team on various change initiativesto ensure compliance with government regulations and employment law.● Assisted Bell employees with general information on a variety of topicssuch as benefits, regulated leave entitlements, conflict resolution, etc.● Participate and lead workplace incident investigations.● Provide end-to-end support and collaboration on performancemanagement/improvement files.● Supported all Bell Canada Business Units, including Retail, Media,Corporate Services, Bell Business Market, etc.

• Provide HR guidance to site leadership on achieving operational objectives while minimizing risk.• Review site metrics to determine future growth opportunities and manage potential risks.• Interpret employee engagement data to recommend, implement, and deliver impactful engagement results:o Prioritized balance to ensure that operation goals are met while engagement is facilitated.• Influenced leadership during associate-impacting decision making. • Facilitated Human Resources based training to new-in-role leadership.o Ensured operations and associates understand surface-level HR standards and policies within Amazon,o Empowered others with knowledge to achieve success within their work-life.• Provided leadership development support to onsite Operations leaders.• Assisted and lead Amazon’s performance recognition/management process.• Owned and led full cycle rollouts for new HR compliance initiatives. Examples:o Interpreted data relating to attrition to better understand barriers faced within the workplace,o Uncovered the root cause for impacting metrics, such as Pay Defects, and how they can be avoided.o Performed monthly audits on various tracked metrics such as pay defects, associate time cards, work eligibility statuses, etc.• Led and developed a team of HR professionals in a high growth, rapidly changing environment• Strong drive to create a positive work environment.• Understood business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company.• Understood the entire talent system and each stage of the employee life-cycle and applies that understanding to craft integrated solutions that are thoughtful and reinforced by upstream and downstream talent programs.• Interfaced at all levels of the organization.• Operated with autonomy and discretion.

• Communicated regularly with district and regional managers to develop sales plans to increase customer base and revenue.• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.• Maintained comprehensive knowledge of industry-related products for Sony, Microsoft and Nintendo.• Met or exceeded sales objectives on consistent basis to drive company growth.• Shared best practices for sales and customer service with other team members to help improve store's efficiency.• Followed merchandising guidelines to present visually appealing displays.• Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of Sales Associates.• Assisted customers with prompt and polite support in-person and via telephone.• Handled customer escalations by being the first point of contact and resolving issues by adhering to corporate policies.• Worked with management team to implement proper division of responsibilities.• Built relationships with customers to increase likelihood of repeat business.• Educated customers about brand to incite excitement about company's mission and values.• Supervised and directed all merchandise and shipment processing.• Completed all point of sale opening and closing procedures, including counting contents of cash register.

• Nurturing great working relationships with store management and employees• Owning preparation by reviewing instructions ahead of time and bringing required materials to each service call• Completing projects typically consisting of resets, cut-ins, stocking product, installing promotional materials, display assembly, perform audits and various other service-related activities• Actively promoting client's product including maintaining inventory when applicable• Ensuring task compliance & objectives are completed per client and management expectations• Efficiently and accurately reporting each day including service order data & photos via mobile device or mobile phone.• Perform other miscellaneous duties as assigned

• Analyzing social trends to provide an educated opinion on future industry technology.• Completing proposals in a timely manner for publication.• Consulting with editors to shape story and eliminate any errors.• Maintaining a current understanding of industry and video game trends, enhancing writing and marketing success.• Supervising Opinions department, including offering feedback and enforcing deadlines.• Organized 12 Days of E3 event for website.• Participating in weekly production meetings.• Utilization of background analytics to determine article success rates and user readability• Advanced knowledge of WordPress and Google's SEO requirements.

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.• Prepared orders for shipment by systematically picking, packing and labeling merchandise.• Transferred inventory to and from target destinations using forklifts and other transportation vehicles.• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.• Kept warehouse clean and organized to maximize team efficiency and productivity.• Inspected products for defects and damages and examined in-going and out-going shipments to verify accuracy and prevent errors.• Shipped material and performed boxing, packing, labeling and preparation of any related documents.• Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

• Learned every menu preparation and numerous off-label drinks to meet all customer needs.• Recommended products based on solid understanding of individual customer needs and preferences.• Maintained supply levels in counter and customer areas to meet typical demands.• Created over a hundred drinks in average shifts with consistently positive customer satisfaction scores.• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.• Educated coworkers and customers about new products.• Constantly expanded personal knowledge of coffee styles and varieties.• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.• Prioritized drink requests while managing interruptions.• Memorized ingredients and recipes for numerous specialty drinks.• Cultivated ability to recall customers' names and address each by name.