Daniel Alfonso Email & Phone Number

Gibsonton, FL, US

Tampa, Florida, United States

New York, United States

• Leverage, create and deliver content for delivery platform and pipeline policies
• Respond to support requests, troubleshoot the issue, and provide advice on resolution
• Participate in product testing events
• Identify, prioritize and assess the business impact of technical issues affecting customer satisfaction
• Participate in the interview process and on-boarding of new staff
• Mentor team members

Tampa, Florida, United States

• Licensed 220 215 Agent
• Sell property and automotive insurance
• Calculate premiums and establish payment method
• Understand the customer’s requirements and customize the insurance program to suit their needs
• Contact policyholders to deliver and explain the policy, to analyze the policy, and to make any necessary changes
• Create, develop, and foster positive and long lasting client relationships

• Make over 125 outbound calls to Aetna Members regarding the OnTrak program.
• Engage targeted members in a discussion about their health, and effectively present how the program may benefit the member.
• Educate the member on all three tiers of the OnTrak program: care coaching, counseling and medical treatment.
• Ensure the member understands the value of the program, leveraging your ability to recognize and overcome objections to program enrollment

Tampa/St. Petersburg, Florida Area

• Sell property, casualty, health, and life insurance to both walk in customers and incoming phone calls throughthe company call center (30 – 40 calls per day)
• Location supervisor overseeing a team of two insurance agents, responsible for cash handling and daily deposits
• Marketing within a local radius to the store and cold calling prospective customers from a lead management system
• Create, develop, and foster positive and long lasting client relationships
• Execute administrative processes in an accurate, timely, and detailed manner

Tampa/St. Petersburg, Florida Area

• Sell property and automotive insurance
• Calculate premiums and establish payment method
• Understand the customer’s requirements and customize the insurance program to suit those needs often covering a variety of risks
• Contact policyholders to deliver and explain the policy, to analyze the policy, and to make any necessary changes
• Create, develop, and foster positive and long lasting client relationships
• Execute administrative processes in an accurate, timely, and detailed manner

Tampa/St. Petersburg, Florida Area

• Recruit, manage, and coach a sales and support team of four at a lucrative sixty car dealership
• Overseeing the intake, proper cataloging, and displaying of inventory
• Executing new promotions and meeting monthly sales goals as directed by the company
• Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained
• Auditing all appraisals of trade in vehicles, assist in the financial analysis, credit underwriting, and approval
• Ensuring all the appropriate dealership paperwork is maintained

Tampa/St. Petersburg, Florida Area

• Oversee the marketing, advertising and lead generating operations
• Demonstrated ability to support organizational goals and vision through driving profitability through sales consultations, along with preparing and participating in wedding and event shows
• Recruited all talent, assisted in training of sales associates and service employees
• Lead, mentor, and develop staff to ensure continuous provision of all operational needs

Tampa/St. Petersburg, Florida Area

• Monitor passenger flow through screening checkpoints to ensure order and efficiency
• Stop and question suspicious people, follow those who breach security until police arrive
• Record information about suspicious baggage that set off alarm in monitoring systems, follow up as set by guidelines
• Test baggage for explosive materials using detection machines and chemical swab systems
• Close entry areas following a breach and reopen after receiving an all clear notification that the airport is secure

High School Diploma

High School Diploma