Logistics Specialist
CurrentManaged scheduling of 1,100+ security guards globally for shifts, ensuring optimal coverage for events.Facilitated communication between clients and employees via email and phone, addressing inquiries and resolving issues promptly. Collaborated with the payroll department to approve scheduled times and ensure accurate compensation. Utilized Human Centered Design techniques to enhance operational efficiency. Conducted rigorous quality assurance testing for Reel Security's cutting-edge mobile applications, ensuring a robust and user-friendly product. Provided technical support for large company events, including the Westminster Kennel Club.