Dan Alker Cemap Email & Phone Number

Derby, England, United Kingdom

Blackburn, England, United Kingdom

Bolton, England, United Kingdom

Bolton, England, United Kingdom

• Achievements:
• Received very positive feedback from the Customer Experience management team.
• Left a lasting impression on the Academy agents I coached, receiving vast praise from many of the agents.
• Helped to develop the other Academy coaches who were still learning the role and made sure I had enough time to share best practice with them all before I left the team.
• Consoled several staff members who were having a difficult time either at home or at work and offered support to them whenever needed. Several staff members are still working at AO now who were considering leaving the.

Bolton, England, United Kingdom

• Achievements:
• Achieved excellent stats across both Inbound and Outbound teams.
• Implemented ‘AO Impressions’ – individual word clouds based on the responses agents have received from their customers, to highlight the good work they do.
• Helped to develop several of my colleagues by sharing best practice and offering support and advice.
• Floorwalked for several teams to help to support the management team where needed.

Bolton, United Kingdom

• Achievements
• Achieved the best results ever seen for the ledgers I was responsible for in my first year in the role.
• Offered assistance across several other Aalco ledgers to help staff where required.
• Built good relationships across all Aalco ledgers, and received several glowing references from Service Centre Managers.

Bolton, United Kingdom

• Achievements
• Implemented an Excel based workload tracker to ensure no customers are overlooked
• Implemented proper processes for chasing customers for payments to ensure compliance with FCA regulations.
• Utilised my experience of working on the CSA contract to improve overall case handling, improving efficiency and increasing collections.

• Achievements
• Impressive upsell figures.
• Positive feedback from customers & management regarding my attitude and telephone manner.

Bolton, Greater Manchester, United Kingdom

• (Child Support Agency contract)Achievements:
• Co-operatively created an Excel-based tracker for monitoring which complaints have been resolved each day, and the stats of each member of the various teams.
• Oversaw a significant improvement in department KPIs, including a drastic reduction in repeat complaints.
• Created and set up several 7ft display boards on behalf of management, showing the changes which have been made to benefit staff.

Bolton, Greater Manchester, United Kingdom

• (Child Support Agency contract)Achievements:
• Single-handedly created, and implemented across the board, an Excel-based case tracker for complaints colleagues.
• Exceptional deliverable figures.
• Zero negative feedback from customers during my employment.

Education record

A-Levels (Biology & Psychology - B Grades / Chemistry - C Grade)

Education record

GCSEs (7 A*-C Grade / 11 total)