Daniel Allen Email & Phone Number

Perth, Wa, Au

Perth, Wa, Au

Okinawa, Japan

Project 2 Team leader/ Customer support agent• Managed and monitored check in and check out procedures for guests via video call (English and Japanese).• Handled escalated guest enquiries and complaints via video call, phone call and mail.• Handled in office administration tasks including reporting of KPI’s and recommendations for improvement.• Handled escalations from other agents as leader and providing advice and feedback when required.• Used various systems like IOT Anshin, Zendesk, Dialpad and Salesforce to communicate with guests or check for reservation information.• Provided feedback and coaching for staff who were not meeting KPI’s.• Completed interpretation and translation tasks for all projects within the company. Project 1 Team leader of Japanese, English and Thai support team • Team leader of 12 members who handled communications in Japanese, Thai and English for game software and tech support on behalf of world famous game developer.• Used Salesforce and Social studio tools to manage tickets and social media on behalf of the client.• Created KPI reports in Japanese and English to be shared in office and with the overseas client.• Provided recommendations and action plans to improve KPI’s and overall quality assurance.• Handled escalations and consulting with the overseas client about customer claims.• Handled in office administration tasks and team recruitment.• Provided feedback and coaching for staff who were not meeting KPI’s.• Completed interpretation and translation tasks for all projects within the company.

Naha, Okinawa, Japan

• In charge of promotions and marketing for Okinawa in Singapore, Malaysia and Philippine travel markets.• Worked with stakeholders on print, social media and various tourism campaigns in ASEAN countries.• Participated in travel trade conventions in ASEAN countries to appeal to both tourists and business looking for connections to Okinawa.• Created reports and collected data for the Okinawan government.• Reported market trends to relevant departments in the government with queries about ASEAN countries.• Working with airlines to promote Okinawa and provide subsidized landing fees in return. • Holding seminars for local business in Okinawa who have interest in making connections in ASEAN countries.• Handled administration tasks such as reporting, filing and compiling documents for senior managers.

Nagasaki, Japan

• Worked as an English teacher across five local primary and junior high schools for the Japanese government.• Taught reading, writing, speaking, and listening components to students.• Designed and implemented testing and grading processes.• Completed administrative tasks in the office as requested by senior supervisors.• Interpreted and translated for the Board of Education and other City Hall departments. • Represented Australia in various international events.• Member of a prefecture-wide teachers' association, involving the preparation and delivery of multiple seminars for English teachers.• Assisted Board of Education with processing new English teachers and providing set up and moving assistance.