A highly organised, reliable and professional Assessments Team lead, and Customer Experience Specialist skilled in providing exceptional customer focused service with accurate and highly efficient assessing and processing of applications and other documents for clients in line with current legislation and established procedures. Recognised for the distinguished performance in Administration, Human Resources, Data Management and Monitoring and Assessment gained in Government and Medical Compliance, Contact Centre, Retail Sales, Warehouse Logistics and Museum environments. My strong ability to leverage these competencies has made me extremely effective, as I confidently provide comprehensive leadership practice and ensure to use contemporary standards and evidence to underpin practice. Keys to success are strong interpersonal capabilities, along with the empathy and open communication while coordinating a variety of stakeholders to guide them to focus on a common goal. Dependable and receptive to new ideas, I drive innovation in recruitment process within medical environment. I act with integrity when dealing with challenging situations by demonstrating strong interpersonal competence.Working in dynamic environments, I fully accept all responsibilities and meet deadlines, present initiative and respond promptly to changing situations. Through constructive and innovative approaches, I promote a culture of happy employees and satisfied customers due to effective and efficient strategies. Demonstrating innovative operational approaches, I am capable of successfully and consistently delivering targeted objectives.