Customer Care Expert
CurrentAs Wix specialises in the use of customisable website templates to streamline the website creation process, I've been trained to assist potential and existing users with any technical support they may require. Wix offers a wide variety of tools and apps for use by personal and business-focused websites alike, so I've been trained to assist with the troubleshooting and diagnosis of technical issues relating (but not limited!) to: online store management, bookings systems, email marketing, as well as data input and management. The identification of issues with products such as these requires a holistic understanding of not only how they operate, but how they can be integrated with a site to determine what could be causing the problem and, more importantly, how it can be promptly resolved. However, a comprehensive understanding of these products is also necessary so that suggestions can be made to users regarding features they may not know Wix offers, as these features can be helpful for the growth of their business. Customer Care not only applies to the issue the user is contacting me about, but also ensuring that they finish the conversation better-off than when they started.