As a professional with extensive experience in communication and public relations, I have been developing my skills over 8 years in various areas, including internal and external communication, digital marketing, after-sales, and customer success.Currently, I work as a Customer Success Enablement Manager, leading the management of webinars and training for clients in the Onboarding and Ongoing stages. Additionally, my responsibilities include data analysis to identify trends and patterns of audience behavior, enhancing Customer Success strategies. I collaborate with sales and after-sales teams to ensure product adoption excellence throughout the customer experience.I am passionate about interpersonal relationships and art, with a special affinity for writing and teaching, always seeking innovative and effective ways to share knowledge. As the author of the poetry book "All the Mirrors", I demonstrate a deep interest in literature in my career development.