IT professional with 20 years of experience in various areas of activity, structuring, implementing and managing teams for software development, legacy modernization, support, with a focus on customer relationships, CS (Customer Success) and operational efficiency.My analytical profile helps me carry out analyzes to make better decisions and action routes, enabling me to anticipate situations and act preventively to minimize impacts on clients and teams.I have already structured software operations that started with 50 professionals working in 15 squads and 3 leaders, we scaled to almost 700 professionals working in 115 squads and 25 leaders. We implement agility in scale (Scrum, Kanban, Safe), design and management of processes for monitoring deliveries, allocation, costs, billing and developing skills for leaders and teams.I designed and implemented, together with my team, routine management methods to guarantee project deliveries, technical alignment, analysis of impediments and risks and control of costs and expected revenues.I'm passionate about technology, I started creating "computer programs" when I was a teenager, during my professional career I used different technologies: Cobol, DataFlex, Pascal, Delphi, .Net, Angular, React, Ionic, Java, Spring, Micronaut, Quarkus, Android (Kotlin), iOS (Swift), Flutter, Xamarin.I also have knowledge in Cloud, DevOps and software architectures (Hexa, Clean, MVC, microservices).* System Design: Load Balancer, Kafka, Kubernets* Scalability Techniques: Vertical/Horizontal Scalability, CDN, Cache* Data Consistency: CQRS, ACID/BASE* Messaging Systems: Worker, Message Broker, WebSockets, MQTT* Databases: SQL/NoSQL Databases* Storage Technologies: Object Storage, MongoDB, Cassandra, Redis, Snowflake * Security: JWT, OAuth, SSL/TLS, 2FA, ACLs* Monitoring and Analysis: Grafana, Splunk, Elasticsearch* Cloud: AWS, Azure, GCP* General: Microservices, RESTful APIs, resource naming, HTTP methods, error handling, Containerization (Docker Swarm/Amazon ECS), Infrastructure as Code (Terraform/AWS CloudFormation)Lean Six Sigma was decisive in my evolution as a manager, enabling me to use techniques to identify, create, improve and deal with situations in different types of businesses.Professional Master's Degree in Computer EngineeringMBA in PMI Project ManagementMBA in FinanceCertifications: PMP (PMI), PSM I, SFPC, Master Black Belt Lean Six Sigma, Cobit, ITIL and FPA & SNAP.