Daniel Arado Email & Phone Number

Singapore

Singapore

Singapore

• Assigned as Mainframe OPS monitoring officer from IBM DCM Team, responsible for L1 and L2 support in production batch and ATM monitoring.
• Review and monitor the overnight batch status, assess the impact of any exceptions, escalate and action as necessary.
• Review and action all assigned Change activities according to agreed timelines and follow the maker/checker process.
• Review and take action against any incidents assigned to the team.
• Monitor system exceptions and incidents related to ATM incidents and escalate issues to application supports.
• Maintain all procedural documentation and supporting evidence

Singapore

Manage the mission critical data centers and remote buildings operations in Singapore. Providing day to day support governing the data center operations (key management, tape management, rack management, access review and approval, facilities and infrastructure, dashboard reporting and equipment movement).

3 Changi Business Park Crescent, Singapore 486026

• Identify, implement and support process improvement initiatives. Chair regular meetings with a number of technical Subject Matter Experts (SME’s) in order to remedy issues highlighted within the Command Centre.
• Support change management activities such as early change planning and analysis, tracking and taking actions on change readiness of the command center.
• Formulate and document new SOP, problem identification and recovery procedures.
• Attend technical forums and meetings associated to new toolsets or services.
• Support testing of system software upgrades and infrastructure changes as required.
• Improve SLAs through the identification of alert trends particularly those that impacted service delivery.

Tampines Plaza, Tampines Central 1, Singapore 529541

• In charge of managing regional data center for Citi. Ensured the management of shift personnel, allocating resources to associate workstation duties based upon skills and service delivery requirements.
• Managed a highly skilled system operators dealing with both Mainframe and Distributed processing. Provided training to team to learn and pick up new skills in order to provide end to services to customers. Closely.
• When required, deputized for the country based command center operations manager or deputy performing all delegated responsibilities during their absence, which included administrative functions, temporary in-country.
• Generated accurate, analyzed and action command center outage reports and post mortems reports for all incidents or issues occurring during the shifts.

Started as Command Center Operatives in 1993 with skillsets on monitoring online and batch processing via centralized monitoring toolsets, to resolve or escalate problems in accordance with documented process and procedures with pre-defined timelines to prevent any financial impact to the business. Performed manual activities following documented.